Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anabella Negrete

Homestead

Summary

Detail-oriented professional with experience in data entry, customer support, and administrative tasks. Skilled in managing confidential information, resolving issues efficiently, and maintaining accurate records. Dedicated to improving workflows and delivering high-quality service. Bilingual in Spanish and English.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Everise
08.2024 - Current
  • Provided support to customers by resolving inquiries and documenting interactions accurately.
  • Ensured confidentiality of sensitive data and followed company protocols.
  • Escalated complex cases to supervisors for prompt resolution.
  • Consistently maintained a 95%+ customer satisfaction rate on resolved tickets.

Clinical Study Screening Coordinator

Teva Pharmaceuticals
01.2023 - 06.2024
  • Reviewed medical records to determine candidates’ eligibility for studies.
  • Guided participants through study requirements and answered their questions.
  • Coordinated study operations according to research protocols.
  • Managed documentation with 99% accuracy during audits.

Recruiter

Teva Pharmaceuticals
06.2022 - 01.2023
  • Screened and selected candidates for clinical trials.
  • Completed compliance paperwork and maintained accurate records.
  • Worked with teams to meet staffing objectives efficiently.
  • Managed end-to-end recruitment process for diverse roles within pharmaceutical sector.

Supervisor

Barzola Restaurant
09.2021 - 08.2022
  • Managed daily operations and supervised team members.
  • Trained staff to improve performance and customer satisfaction, reducing support inquiries by 20%.
  • Monitored workflows and implemented process improvements.
  • Assisted in daily operations, including calls and financial transactions.

Education

Bachelor of Arts - English Education

Universidad Laica Vicente Rocafuerte
Ecuador
10-2020

High School Diploma -

Unidad Educativa Mariscal Sucre
Ecuador
04-2014

Skills

  • Data Entry (60 WPM)
  • Salesforce & Citrix
  • Microsoft Office & QuickBooks
  • HIPAA Compliance & Information Security
  • Conflict Resolution & Customer Retention
  • Fraud Detection & Collections
  • Scheduling & Project Management
  • Technical Support & Management
  • Scheduling
  • Critical thinking

Certification


  • Medical Terminology 101, Universal Class - December 2022

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Everise
08.2024 - Current

Clinical Study Screening Coordinator

Teva Pharmaceuticals
01.2023 - 06.2024

Recruiter

Teva Pharmaceuticals
06.2022 - 01.2023

Supervisor

Barzola Restaurant
09.2021 - 08.2022

Bachelor of Arts - English Education

Universidad Laica Vicente Rocafuerte

High School Diploma -

Unidad Educativa Mariscal Sucre

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