Anabella Velasquez Castro
Gilroy,CA
Summary
Driven professional with a proven track record in customer service and sales, demonstrated at Pvh Corp. De. Excelled in teamwork and collaboration, enhancing store performance and customer satisfaction. Skilled in time management and adept at handling high-pressure situations, significantly contributing to a positive and efficient work environment.
Overview
2
2
years of professional experience
Work History
Cafe Worker
The Clove Art Complex
07.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Sales Associate
Pvh Corp. De
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Studio Arts, Graphic Design
Gavilan College
Gilroy, CAHigh School -
Christopher High School
Gilroy, CA06.2022
Skills
- Teamwork and Collaboration
- Customer Service
- Flexible Schedule
- Punctual and Reliable
- Time Management
- Sales and Marketing
Languages
Spanish
Native or Bilingual
Accomplishments
Graduated with an award for exceeding 200+ community service hours.
Timeline
Cafe Worker
The Clove Art Complex
07.2024 - Current
Sales Associate
Pvh Corp. De
11.2022 - Current
Studio Arts, Graphic Design
Gavilan College
High School -
Christopher High School
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