Anabelle Anzia
Kohler,WI
Summary
Dedicated and hard worker with excellent experience in customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Office Assistant
University Of Wisconsin - Milwaukee, UWM
01.2023 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Cashier/Customer Service Representative
Fleet Farm
12.2020 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor's - Nursing
University of Wisconsin - Milwaukee
Milwaukee, WI05.2026
High School Diploma -
Oostburg High School
Oostburg, WI06.2022
Skills
- Customer Support
- Administrative Support
- File Maintenance
- Mail handling
- Data Entry
- Calendar Management
- Excel spreadsheets
- Mail Management
- Verbal Communication
- Professional and mature
- Strong Problem Solver
- Organizing and Categorizing
Timeline
Office Assistant
University Of Wisconsin - Milwaukee, UWM
01.2023 - Current
Cashier/Customer Service Representative
Fleet Farm
12.2020 - 09.2021
Bachelor's - Nursing
University of Wisconsin - Milwaukee
High School Diploma -
Oostburg High School
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