Anabelle Corral
Corpus Christi,TX
Summary
Customer Service - Latin America
Presenting a unique combination of educational background in business and business education with experience in banking, employee education, training, and international export sales/support. Customer Service Representative bringing top-notch skills in oral and written Spanish communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, utilizing a servant approach to sales growth, understanding customer desires and providing customized solutions to build loyalty. Able to quickly adapt and develop a team environment with cross-functional teams to exceed expectations. Demonstrated ability to effectively communicate with diverse populations, committed to assume challenging roles and duties, work under pressure to meet deadlines, and produce lasting relationships. Bilingual, fluent in Spanish.
Overview
40
40
years of professional experience
Work History
Customer Service - Latin America
Opslocity – Fresh Boomerang Exports
02.2019 - 08.2023
- Managed high volume of inbound calls while maintaining professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Vice President and Relationship Manager
Ocean Bank
04.2017 - 09.2018
- Directed all aspects of staffing, personnel policy, employee training and financial education, operations and facility management
- Provided personalized customer service support primarily via phone through outgoing telemarketing calls, cross selling bank products and services, and growing banking deposits
- Identified new business opportunities, built new client relationships, attended internal and external customer meetings providing ongoing referrals to Wealth Management officers
- Collected and conducted analysis of business financial information provided by loan applicants and recommended suitable bank products to respond to needs of prospective clients
- Ensured compliance of transactions, customer documentation, W-8’s, passports, and core and supporting bank documents with bank policies and procedures
- Maintained KYC profiles ensuring that all BSA requests are responded to with all established CIP and BSA/AML requirements
- Responded to incoming customer inquiries and requests with timely and professional manner maintaining open lines of communication with assistants, officers, management, and support areas.
Branch Manager
Banco Plaza
01.1995 - 09.2008
- Charged with managing and increasing business volume of main branch
- Lead new business development efforts as well as improvement of retention and expansion of existing business relationships
- Worked collaboratively with bank customers to maintain account relationships and expand market share
- Led operations of banking center, including loans and deposits processing
- Directed office activities to assure compliance with established laws and security regulations
- Extended credit to businesses and/or individuals through a wide variety of loans
- Participated actively in company activities to enhance Brand image. Promoting and developing additional referral sources and business
- Developed new business growth plans and established income objectives, later exceeding those objectives through robust activity management and managing expenses at healthy minimum
- Directed all aspects of staffing, personnel education and training, policy and facility management
- Planed, directed, and supervised workflow processes ensuring accuracy and timeliness of service.
Branch Manager
Banco Latino
01.1984 - 12.1989
- Managed day-to-day operations of Branch office, handling customer questions, concerns and complaints
- Collected and conducted analysis of business financial information provided by loan applicants and recommended suitable bank products to respond to needs of prospective clients
- Supervised and performed various tasks to promote, refer and cross-sell bank services to new and existing customers, including opening of new accounts, acting as new account technical resource.
Education
Industrial Relationships - Human Resources Management/Personnel Administration
Universidad Fermín Toro
Master’s Degree - Professor in Banking & Entrepreneurship
Universidad José María Vargas
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General
Universidad José María Vargas
Associate Degree - Administration and Commercial Science
Instituto Universitario Antonio Jose De Sucre
Skills
Loan Generation
- Record Keeping – Book keeping
- Entrepreneurship Education – Banking
- Sales-Closing
- Detail-oriented, analytical
- Maintain and update customer files
- Supervise, Oversee office services
- Proactive, anticipate needs, prevent problems
- Organizing daily workload by priorities
- Up-selling abilities
- Understanding Customer Needs
- Relationship Building
- Sales Transactions
Timeline
Customer Service - Latin America
Opslocity – Fresh Boomerang Exports
02.2019 - 08.2023
Assistant Vice President and Relationship Manager
Ocean Bank
04.2017 - 09.2018
Branch Manager
Banco Plaza
01.1995 - 09.2008
Branch Manager
Banco Latino
01.1984 - 12.1989
Industrial Relationships - Human Resources Management/Personnel Administration
Universidad Fermín Toro
Master’s Degree - Professor in Banking & Entrepreneurship
Universidad José María Vargas
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General
Universidad José María Vargas
Associate Degree - Administration and Commercial Science
Instituto Universitario Antonio Jose De Sucre
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