Anabelle Nielsen
Port Jefferson Station
Summary
Dynamic and resourceful customer service professional with extensive experience at Old Town Pizzia. Skilled in cash handling and conflict resolution, I excel in creating exceptional dining experiences, fostering customer loyalty, and enhancing team productivity. Committed to maintaining high cleanliness standards while effectively managing multiple tasks in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Counter Server
Old Town Pizzia
Port Jefferson Station
06.2024 - Current
- Processed payments using credit cards, debit cards, and cash.
- Processed order transactions and handled debit and cash operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Resolved guest complaints to maintain complete customer satisfaction.
- Adhered to food service sanitation guidelines and standards.
- Resolved customer complaints in a timely manner.
- Developed long-term relationships with customers, increasing repeat business.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Delivered top quality customer service while managing multiple tasks.
Waitress
Setauket Pastaria
Setauket
07.2023 - 06.2024
- Prepared checks, itemizing total meal costs and taxes.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Filled condiments and napkin containers during slack periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Bussed tables as needed during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Checked back with customers throughout meal service to ensure satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Recipsonist
Cafe Amici Pasta & Pizza
Selden
08.2022 - 01.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
The University of Tampa
Tampa, FL05-2028
Skills
- Customer service
- Cash handling
- Point-of-sale systems
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Kitchen support
- Excellent work ethic
- Menu memorization
- Cleaning and sanitization
- Customer focused
- Greeting customers
- Foodservice and preparation
- Cleanliness standards
- Resourceful
- Upselling strategies
- Customer inquiry resolution
- Customer assistance
- Phone orders
Affiliations
- book club
- involved with various church programs
Languages
English
Native/ Bilingual
Accomplishments
- honors in hishschool
Timeline
Counter Server
Old Town Pizzia
06.2024 - Current
Waitress
Setauket Pastaria
07.2023 - 06.2024
Recipsonist
Cafe Amici Pasta & Pizza
08.2022 - 01.2023
High School Diploma -
The University of Tampa
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