Costumer Service
GI BPO LLC
Raleigh , NC
06.2024 - Actual
- Contribution to the development of the customer experience, focusing on sales objectives without ever losing the customer-centric vision.
- Customer service and attention.
Efficient management of the team of professionals in charge.
- Development of projects and programs.
Coordination and planning of meetings.
- Control and monitoring of budgets and expenses.
Preparation and sending of correspondence and emails. - Maintenance of database and records.
- Task and deadline management.
- Telephone support and management of the company's email.
- Collaboration with the different departments of the company.
- Constant updating of knowledge necessary for the position.
- Documentation and file management.
- Use of computer and technological systems.
- Carrying out administrative tasks.
- Resolution of problems and attention to incidents.
- Preparation of reports and reports.
- Sales to the customer offering quality service.
- Maintaining order and cleanliness in the work area.
- Teamwork to facilitate the achievement of objectives.
- Efficient fulfillment of assigned tasks
