Anabeth Romero
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sales Associates
Cricket Wireless
03.2021 - 10.2023
- Improved customer satisfaction by identifying and addressing key pain points in the software implementation process.
- Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
- Scheduled appointments for further services.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Installed operating systems, set up emails and updated programs.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Leader Instructor
Northside ISD
05.2020 - 02.2021
- Enhanced trainee performance by implementing innovative teaching methods and techniques.
- Developed comprehensive training materials to support diverse learning styles and improve retention rates.
- Streamlined the instructor onboarding process, resulting in improved overall efficiency and consistency in training delivery.
- Collaborated with fellow instructors to design and implement a new curriculum for advanced-level courses, leading to increased enrollment rates.
- Coordinated guest lectures from industry leaders, exposing trainees to real-world applications of their newly acquired skills.
- Mentored junior instructors, guiding them in best practices for effective instruction and classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Promoted classroom safety, collaboration and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student participation via engaging lectures and assignments.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Solution Specialist
Metro PCS
01.2018 - 03.2020
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
- Streamlined processes for improved efficiency, leading to better resource allocation and reduced project turnaround time.
- Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
- Developed and maintained strong relationships with key stakeholders, fostering trust and ensuring successful solution implementation.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Lanier High School
San Antonio, TX05.2016
Skills
- Customer Needs Assessment
- Inventory Control
- Order Processing
- Promotional support
- Product Sales
- Payment Processing
- Sales Development
- Problem-solving skills
- Money Transfer Systems
- Money Handling
- Outgoing Personality
- Flexible Schedule
- Customer Service
Timeline
Sales Associates
Cricket Wireless
03.2021 - 10.2023
Leader Instructor
Northside ISD
05.2020 - 02.2021
Solution Specialist
Metro PCS
01.2018 - 03.2020
High School Diploma -
Lanier High School