Ana C Benitez Rivas
Zachary,LA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service & Driver
Honda Motors
05.2019 - 06.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined call routing process for increased efficiency and reduced customer wait times.
- Assisted in the development of new routing protocols to improve overall team performance.
- Handled escalated customer concerns with professionalism, resulting in effective problem resolution.
- Provided exceptional service by actively listening to customer needs and offering tailored solutions.
- Trained new hires on company procedures, systems, and customer service techniques for seamless integration into the team.
- Incorporated time management techniques to handle multiple tasks simultaneously – ensuring all customers received prompt and comprehensive assistance.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Cashier
Disfrazate
04.2018 - 04.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Supported costume designers through research of historical and cultural clothing trends relevant to the production.
- Managed inventory of costumes and accessories, maintaining organization in the wardrobe department.
Uber Partner
Uber
10.2016 - 03.2018
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Increased efficiency with effective route planning and GPS navigation usage.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
Assistant Accountant
Francis Production
10.2015 - 03.2016
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Streamlined accounting processes for increased efficiency by implementing new software solutions.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed financial reports, providing insight into performance, operations and cash flow.
Cashier Supervisor
Sepia Sabor Cafe
05.2013 - 10.2015
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Education
Bachelor of Administrative Studies - Business Administration
Universidad Autonoma De Baja California
Mexicali,Baja California,Mexico.12.2022
No Degree - Accounting and Business Management
Universidad Autonoma De Baja California
Mexicali,Baja California,Mexico.06.2017
High School Diploma -
COBACH
Mexicali,Baja California,Mexico.06.2013
Skills
- Customer Service
- Customer Satisfaction
- Efficiency and Time Management
- Dependability and Honesty
- Money Handling
- Cleaning and Sanitizing
- Inventory Management
- Planning and Coordination
- Teamwork and Collaboration
- Leadership Competency
- Constructive Feedback
- Safety Standards
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service & Driver
Honda Motors
05.2019 - 06.2023
Customer Service Cashier
Disfrazate
04.2018 - 04.2019
Uber Partner
Uber
10.2016 - 03.2018
Assistant Accountant
Francis Production
10.2015 - 03.2016
Cashier Supervisor
Sepia Sabor Cafe
05.2013 - 10.2015
Bachelor of Administrative Studies - Business Administration
Universidad Autonoma De Baja California
No Degree - Accounting and Business Management
Universidad Autonoma De Baja California
High School Diploma -
COBACH
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