Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANA C RODRIGUEZ

Poughkeepsie,rio grande do sul

Summary

Adept at spearheading housekeeping and loss prevention strategies, my tenure at MASTER PREMIUM COPR showcased my ability to enhance team efficiency and ensure health and safety compliance. Specializing in inventory control and team building, I've driven quality assurance and operational improvements, reflecting my commitment to excellence and collaborative success. Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort. Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency. Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Housekeeping Supervisor

MASTER PREMIUM COPR
PORTO ALEGRE, RIO GRANDE DO SUL
02.2018 - 12.2024
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Scheduled employees' shifts according to occupancy levels at the hotel.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.

Loss Prevention Lead

RENNER BRASIL
PORTO ALEGRE BRASIL, RIO GRANDE DO SUL
11.2019 - 11.2022
  • Developed and implemented loss prevention strategies, such as inventory control measures, to reduce shrinkage.
  • Analyzed customer data to identify patterns in shoplifting activities.
  • Managed security budgets to ensure efficient use of resources.
  • Reviewed employee performance evaluations to ensure that appropriate disciplinary action was taken when needed.
  • Maintained high levels of alertness throughout shifts.
  • Assisted in the prosecution of apprehended individuals by providing court testimony when necessary.
  • Assisted in developing training programs for new hires on proper procedures for detecting shoplifters.

Housekeeping Team Leader

EKO RESIDEN INN HOTEL
PORTO ALEGRE, RIO GRANDE DO SUL
05.2017 - 06.2019
  • Enforced policies related to security, health and safety regulations compliance.
  • Swept and damp-mopped private stairways and hallways.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Assigned tasks to housekeeping staff and monitored their performance.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Coordinated with engineering department regarding maintenance needs in guest rooms and public areas.
  • Managed inventories of supplies such as linens, cleaning agents, and amenities.
  • Organized linen closets ensuring that appropriate amounts are available for each area.
  • Inspected rooms and common areas, including stairways and lounges, for cleanliness.
  • Supervised daily shift operations in the absence of the Housekeeping Manager.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Inspected furniture for damage or stains in between guest stays.

Production Worker

BALL CORPORATION, Advanced Aluminum Technologies
MIDLETOWN, NY
02.2011 - 12.2017
  • Reported any issues to supervisor immediately for resolution.
  • Verified accuracy of finished products against work orders or blueprints.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Operated equipment and machinery according to safety guidelines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

High School Diploma -

EMILIO MEYER MUNICIPAL
PORTO ALEGRE BR
12-1989

Some College (No Degree) - Hospitality

Orange County Community College
Middletown, NY

Skills

  • Ordering cleaning supplies
  • Room occupancy verification
  • Inter-department collaboration
  • Safety training administration
  • Health and safety compliance
  • Quality assurance
  • Inventory control
  • Team building
  • Pest control

Timeline

Loss Prevention Lead

RENNER BRASIL
11.2019 - 11.2022

Housekeeping Supervisor

MASTER PREMIUM COPR
02.2018 - 12.2024

Housekeeping Team Leader

EKO RESIDEN INN HOTEL
05.2017 - 06.2019

Production Worker

BALL CORPORATION, Advanced Aluminum Technologies
02.2011 - 12.2017

High School Diploma -

EMILIO MEYER MUNICIPAL

Some College (No Degree) - Hospitality

Orange County Community College
ANA C RODRIGUEZ