Ana C Zelaya
Lynwood ,IA
Summary
Detail-oriented accounting professional with experience at Frontier Logistics, skilled in vendor invoice processing and financial statement analysis. Proven ability to enhance operational efficiency and resolve issues promptly, fostering strong vendor relationships. Adept at utilizing ERP systems and maintaining accurate financial records, while delivering exceptional customer service under pressure.
Overview
11
11
years of professional experience
Work History
Account Payable Assistant
Frontier Logistics
11.2023 - 12.2025
- Processed vendor invoices accurately and timely, ensuring compliance with company policies.
- Reconciled accounts payable statements, identifying discrepancies and resolving issues promptly.
- Assisted in maintaining accurate financial records by organizing documentation for audits.
- Collaborated with cross-functional teams to streamline payment processes and enhance efficiency.
- Utilized accounting software to track payments, manage vendor relationships, and monitor cash flow.
- Reviewed expense reports for accuracy and adherence to corporate guidelines before processing payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
- Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Customer Service Representative
Call Center Mops
01.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Identified recurring issues and proposed solutions to improve operational workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Distribuidora Zelaya
Cashier
02.2015 - 05.2018
- Managed inventory levels, ensuring timely distribution and replenishment of products.
- Coordinated logistics for shipments, optimizing delivery routes and reducing transit times.
- Implemented process improvements, enhancing workflow efficiency in distribution operations.
- Trained new staff on safety protocols and operational procedures to maintain compliance standards.
- Maintained accurate records of shipments, facilitating audits and inventory assessments effectively.
- Increased customer satisfaction by providing exceptional service and support to distributors.
Education
Bachelor of Science -
The Camino College
Torrance 09.2018
Skills
General accounting
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Account Payable Assistant
Frontier Logistics
11.2023 - 12.2025
Customer Service Representative
Call Center Mops
01.2019 - 06.2020
Distribuidora Zelaya
Cashier
02.2015 - 05.2018
Bachelor of Science -
The Camino College