Ana Canas McPeek
Hudson,USA
Summary
Aiming to leverage a proven knowledge of customer service, operations management, and staff training & development skills to successfully fill the Assistant Administrator jobs role at your company. Frequently praised as efficient by my peers and with such a good teamwork leadership skills. I can be relied upon to help your company achieve its goals and i can be relied to go above and beyond to make internal and external Clients/customer leaves an imprint of highly satisfied experienced.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
SiteWise Utility Constraction Company
Wheat Ridge, CO
12.2019 - Current
- Answer Calls and responds to email from Clients/Customers to schedule appointments for Watch and protect while working near Xcel Energy's Intermediate and High Pressure gas lines.
- Create tickets and schedule technicians for private locates.
- Updates daily crew schedules and communicate with internal staff.
- Maintains and organizes document storage and retention.
- Researches and responds to inquires from internal departments regarding billing units and times.
- Maintains logs and minutes of phone calls, discussion, requests and for internal and from external Clients/customers.
- Scheduled office meetings and client appointments for staff teams.
- Coached new employees on administrative procedures, company policies and performance standards.
Cashier
King Soopers
Brighton, COLORADO
06.2012 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Front End Supervisor
King Soopers
Brighton, IA
06.2012 - 12.2019
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Maintained transaction security by verifying payment cards against identification.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered credit applications to customers, cross-selling and converting [Number] out of [Number] customers into cardholders.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed customer service duties by greeting over [Number] customers daily and informing customers about products.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted importance of security and customer tracking to minimize store losses.
Cashier
HOME DEPOT
Avon, CO
12.2010 - 04.2011
- Issue receipts, refunds, credits, or change due to customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Cashier
WALMART
Avon, CO
11.2010 - 04.2011
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Assist customers by providing information and resolving their complaints.
Education
FRONT -
RANGE COMMUNITY COLLEGE
Certification Paralegal Assistant Certification Candidate - undefined
Skills
- Tagalog(Native Language)
- Leadership & Management, Emotional Intelligence
- Knowledge of using the Fax machines, Photocopiers
- MS Office, Word Excel, Powerpoint
- Ability to Multitask
- Problem solving
- Time management
- Organization
- Teamwork
- Multi-Line Telephone Systems
- Judgment and Decision Making
- Schedule Management
Languages
Filipino
Native or Bilingual
Timeline
Administrative Assistant
SiteWise Utility Constraction Company
12.2019 - Current
Cashier
King Soopers
06.2012 - Current
Front End Supervisor
King Soopers
06.2012 - 12.2019
Cashier
HOME DEPOT
12.2010 - 04.2011
Cashier
WALMART
11.2010 - 04.2011
FRONT -
RANGE COMMUNITY COLLEGE
Certification Paralegal Assistant Certification Candidate - undefined
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