ANA CAROLINA AZAMBUJA
Sunny Isles Beach,FL
Summary
Accomplished Director with over 7 years of experience in Vacation Sales and Customer Service, specializing in implementing strategic sales initiatives to drive revenue and enhance profitability. Proven track record in leading high-performance teams, optimizing operational processes, and delivering exceptional results in fast-paced environments. Adept at sales planning, organizational management, and performance analysis, with a strong ability to communicate effectively across diverse teams. Multilingual in English, Portuguese, and Spanish, offering a unique ability to engage with a broad client base and foster international relationships.
Overview
10
10
years of professional experience
Work History
Director of Recruiting and Training
Holidays Lounge
01.2023 - Current
- Oversaw a team of 60 sales representatives, 20 managers, 6 verification loan officers, and additional departments.
- Managed payroll operations using PayChexFlex, including the updating and accuracy of employee timecards.
- Coordinated employee schedules to ensure optimal staffing levels and coverage each day.
- Generated and analyzed daily performance reports for managers and sales representatives, tracking sales volume, client interactions, sales metrics, average sales price, volume per guest, and monthly/annual performance.
- Led recruitment efforts using Indeed and ZipRecruiter, conducting a two-step hiring process to attract and onboard a significant number of candidates.
- Trained new hires while simultaneously managing the sales floor to ensure smooth operations.
- Administered the monthly award program, including recognition of the top sales representative, best manager, best exit, and MVP of the month, along with managing name tags and award-related tasks.
- Updated and maintained the training manual to reflect program changes, and prepared printed and bound manuals for new employees, ensuring they had organized binders with essential information.
- Prepared and distributed monthly bonus checks to incentivize and reward high performance.
- Documented and managed employee attendance, vacation requests, and schedule changes to ensure proper record-keeping and compliance.
Senior Vacation Specialist
Holidays Lounge
06.2017 - 01.2023
- Rose from Vacation Sales Specialist to Senior Vacation Specialist in less than 1 year
- Generated more than $800,000 in sales in 2018, being named the best sales representative of the year
- Understand clients' needs according to their culture, resulting in more deal closings
- Present the vacation program according to the needs and interests of the potential buyer, creating the desire to join the program
- Build long-term business relationships, obtaining as a result the following distinctions: MVP of the Month (October 2017), Sales Representative of the Month (July 2018, December 2018, November 2020 & September 2021), Sales Representative of the Year (2018), and 500K Club Award (2018).
Server
Texas de Brazil
02.2017 - 06.2017
- Served and attended customers with a positive disposition and offered a complete guide on the restaurant's menu of food, wines, and drinks
- Guided clients in the knowledge and details of the different cuts of meat, advising them according to their tastes and desires at that time
- Focused my work on the efficient use of time for the benefit of the customers and the restaurant, taking the orders, advising, delivering the food, and taking the bill to the table.
Water Safety Instructor
Jewish Community Center (JCC)
08.2014 - 11.2016
- Taught a group of swimmers, ensuring they always followed the safety protocols
- Regularly checked the pool’s chemicals to guarantee safety and hygiene
- Kept a record of the hours and uses of the pool, as well as cleaning services.
Hostess
Versace Mansion
02.2015 - 07.2015
- Invited guests to connect with the history of designer Gianni Versace as part of their culinary experience
- Greeted guests while leading them to their tables, providing menus, and sending a server to the table
- Answered phone calls, took reservations, and transmitted messages.
Education
Bachelor's degree in Public Relations -
Wayne State University
01.2014
Skills
- Onboarding process
- Remote Hiring
- Recruiter Training
- Compliance knowledge
- Data-driven decision-making
- Team Leadership
- Staffing and Scheduling
- Talent Acquisition
- Interviewing
- Payroll Management
- Report Generation
- HR Software proficiency
Accomplishments
- Generated more than $80,000 in sales in 2018, being names the best sales representative of the year.
- MVP of the month (July 2017)
- Saales Representative of the month (July 2028, December 2028, November 2020 & September 2021)
- Sales Representative of the year (2018)
- 500K Club Award (2018), 700K Club Award (2021) and $748,819 Elite Team (2022), Trailblazer Award (2023)
Volunteer Experience
The Salvation Army, Detroit, MI, Volunteer, 2011, 2014, Raised funds to provide food, shelter, and social services to nearly 30 million people.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Recruiting and Training
Holidays Lounge
01.2023 - Current
Senior Vacation Specialist
Holidays Lounge
06.2017 - 01.2023
Server
Texas de Brazil
02.2017 - 06.2017
Hostess
Versace Mansion
02.2015 - 07.2015
Water Safety Instructor
Jewish Community Center (JCC)
08.2014 - 11.2016
Bachelor's degree in Public Relations -
Wayne State University
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