Ana Carolina Bastidas
Oklahoma City,United States
Summary
Experienced Compliance Analyst with over ten years of expertise in the financial services industry, specializing in compliance, quality assurance, and risk management. Proven track record of ensuring adherence to regulatory standards and implementing effective quality assurance measures. Adept at analyzing complex data and developing strategic solutions to enhance operational efficiency. Proficient in data visualization, data mining, and utilizing analytical tools such as Python, R, SQL, and Power BI to support management decision-making and build comprehensive management reports. Skilled in creating, managing, and maintaining both standard and ad-hoc reports to support various bank operations and cross-departmental objectives. Experienced in designing and running queries and preparing data-driven management reports. Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations.
Overview
10
10
years of professional experience
Work History
Fair Banking Analyst
MidFirst Bank
12.2022
- Performed detailed compliance reviews and risk assessments, ensuring regulatory compliance across the enterprise and reducing compliance breaches by 10%
- Redesigned a new compliance taxonomy analysis to proactively work with other departments to improve internal processes, resulting in a 15% increase in efficiency
- Managed regulatory complaints from the CFPB and OCC portals to ensure the timely submission of required reports and documentation
- Provided training and guidance to staff on compliance best practices, improving overall compliance culture by 20%
- Developed and presented audit reports to senior management, recommending actionable improvements that were implemented to enhance operational efficiency
- Managed and audited our Consumer Complaint Tracking System CCTS to ensure security and profile access to the database.
Quality Assurance Associate
MidFirst Bank
09.2020 - 11.2022
- Developed and implemented quality assurance protocols, leading to a 20% increase in compliance adherence
- Conducted comprehensive risk assessments and compliance reviews, identifying and mitigating potential risks, reducing incidents by 15%
- Led cross-functional teams in evaluating departmental processes, identifying automation opportunities, and implementing process improvements that increased efficiency by 25%
- Trained personnel on compliance standards and process improvements, resulting in a 30% improvement in team performance
- Spearheaded development and implementation of new training procedures, harmonizing departmental processes and enhancing team efficiency
- Conducted analysis and testing on various builds to preemptively identify and resolve potential issues, ensuring smooth production transitions
- Collaborated with management to recommend actionable insights based on thorough data analysis, enhancing operational efficiency.
Centralized Quality Assurance Auditor
MidFirst Bank
01.2020 - 08.2020
- Conducted comprehensive reviews of monthly HMDA reports and adjustments, ensuring accuracy and compliance through detailed data analysis and validation
- Performed weekly audits for the Loss Mitigation department, analyzing Title, MERS, and assignments data to enhance process efficiency and accuracy
- Provided analytical support to team members, helping them set data-driven goals and overcome challenges, fostering a supportive and goal-oriented environment and increasing team productivity by 25%.
Senior Personal Banker
MidFirst Bank
11.2018 - 12.2019
- Conducted thorough audits of banking operations, ensuring adherence to compliance regulations and internal policies, reducing compliance issues
- Managed high-value customer accounts, achieving a 25% increase in customer satisfaction through personalized service
- Analyzed customer data to identify opportunities for service improvement and cross-sales
- Developed and presented audit reports to senior management, recommending actionable enhancements that were implemented to enhance operational efficiency
- Led a team of junior auditors, fostering a collaborative and high-performing work environment
- Analyzed financial statements and cash flow, providing tailored solutions to meet customers' financial objectives.
Office Manager/ Head of Reporting
First in Service Travel
09.2012 - 07.2018
- Developed and maintained comprehensive reporting systems using Excel, providing actionable business insights that supported management decision-making
- Analyzed market trends and customer data to identify new business opportunities, resulting in a 20% increase in client acquisition
- Prepared and presented business development proposals to senior management, securing key partnerships and increasing revenue by 15%
- Delivered insightful monthly and quarterly performance reports using advanced data visualization tools, enabling strategic decision-making and strengthening partner relations, contributing to a 10% increase in partnership growth
- Streamlined reporting processes, reducing report generation time by 25%
- Spearheaded recruitment, training, and supervision of new employees, leveraging data-driven insights to build a highly competent and motivated team, resulting in a 30% improvement in team performance
- Analyzed and optimized front/back-end operations, implementing practical solutions that enhanced overall efficiency and customer satisfaction, leading to a 20% increase in positive customer feedback.
Education
Master of Science - Business Analytics
University of Oklahoma
Norman, OK05.2024
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2015
Skills
- Data Interpretation
- Problem-Solving
- Analytical Thinking
- Due diligence
- Analytical research
- Data Visualization
- Data trending
- ERP Software
Personal Information
Title: Compliance Analysts/ Business Analysts
Timeline
Fair Banking Analyst
MidFirst Bank
12.2022
Quality Assurance Associate
MidFirst Bank
09.2020 - 11.2022
Centralized Quality Assurance Auditor
MidFirst Bank
01.2020 - 08.2020
Senior Personal Banker
MidFirst Bank
11.2018 - 12.2019
Office Manager/ Head of Reporting
First in Service Travel
09.2012 - 07.2018
Master of Science - Business Analytics
University of Oklahoma
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
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