Hi, I’m
Ana Carolina Da Silva
Financial Assistant
Plantation,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
4
years of post-secondary education
5
Certificates
2
Languages
Work History
Bolton Global CapitalMiami, FL
Senior Financial Assistant
05.2023 - Current
Job overview
- Documented fiscal budget and established procedures for tracking expenses.
- Revamped organization processes by auditing client checks and cash receipts.
- Supported executives by conducting research, reporting and documentation.
- Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
- Explained and documented types of services to be provided for clients, and responsibilities to be taken by personal financial advisor.
- Collected data to create 30 new account summary reports designed to track transactions, identify potential issues and create solutions.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
AMN HealthcareClearwater, FL
Portuguese Translator & Interpreter
05.2021 - 01.2023
Job overview
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Facilitated communication between medical personnel and patients involved in medical settings such as Doctors, Nurses,Physical therapists and office personnel.
- Facilitated communication in Legal settings such as depositions and client and attorney meetings.
- Stayed current on new expressions and cultural changes impacting language translation.
- Attended ATA meetings to provide accurate consecutive translations of conversations between members.
- Excellence in Customer Service, helping non-english speakers to fully facilitate communication between Doctors, Nurses, healthcare providers, hospitals and clinics.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Language Line SolutionsMonterey, CA
OPI and VRI Interpreter
04.2019 - 05.2021
Job overview
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Supported student education by accompanying non-English speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Provided language translation and customer service skills to clients in Finance, Legal, Medical, Insurance and First responder sectors.
- Attended training programs to improve professional knowledge and interpretation skills.
- Maintained message content, tone and emotion as closely as possible.
- Managed over 50 customer calls per day.
Richemont North AmericaMontblancAventura, Florida
Luxury Sales Assistant Manager
03.2018 - 03.2019
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Liaised between customers and product development team to recommend product improvements.
- Generated sales report to help upper management make effective decisions and sales plans.
- Strengthened performance by applying excellent program and project leadership skills.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
LVMH TAG HeuerAventura, FL
Luxury Sales Associate
07.2014 - 02.2018
Job overview
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked independently with minimal supervision.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Scored over 90% year after year on the Customer Satisfaction Survey.
- Awarded membership of "The 1 Million Dollar Club" for delivering over $1 million in revenue within first year.
- Set and achieved company defined sales goals.
Education
University of Miami, Miami, FL
Bachelor of Arts from Business Administration
08.2006 - 06.2010
Certification
Certificate of Proficiency in English by the University of Michigan
Timeline
FINRA & SEC Examination Priorities for 2023 - Bolton Global Capital
09-2023
Anti-Money Laundering for Financial Professionals - Bolton Global Capital
09-2023
Senior Financial Assistant
Bolton Global Capital
05.2023 - Current
Active member at the American Translators Association
07-2021
Portuguese Translator & Interpreter
AMN Healthcare
05.2021 - 01.2023
Certificate of medical Interpretation by language Line Solutions
12-2019
OPI and VRI Interpreter
Language Line Solutions
04.2019 - 05.2021
Luxury Sales Assistant Manager
Richemont North AmericaMontblanc
03.2018 - 03.2019
Certificate of Proficiency in English by the University of Michigan
03-2015
Luxury Sales Associate
LVMH TAG Heuer
07.2014 - 02.2018
University of Miami
Bachelor of Arts from Business Administration
08.2006 - 06.2010
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