Ana Castro Solis
Raleigh,NC
Summary
I’m seeking a position where I can develop my computer skills, bilingual skills and great customer service experience.
Overview
8
8
years of professional experience
Work History
Guess Experience Ambassador
RDU Airport Authority
03.2019 - Current
- Handle service inquiries from customers
- Provide efficient, courteous customer service
- Assist in all aspects of products offering and service
- Ensure extraordinary customer service Guess Experience Ambassador (RDU Airport Authority), Provide information to passengers and visitors face to face or on phone including flight information, area visitor information, area ground transportation information, information about airport services or the facility
- Provide front line customer service to all passengers and customers of the airport
- Dealing with complaints and issues as they arise and making sure they are resolved or effectively passed along to the person/department who can help them
- Interface with internal RDU Airport Authority departments and airport tenants regarding the passenger or customer experience whether it deals with the facility itself, the security of the airport, or the safety of the passenger or customer
- Reporting these issues to the correct departments and informing tenants of issues
- Receiving lost property from customers and making sure it gets back to the owner or passing it along to Airport Lost and Found via Law Enforcement
- Also we report or log these occurrences into our own department reports and department logs
- The Ambassadors assist in the return of Lost & Found items to customers by paging for the concessions and TSA before the customer leaves the airport
- Participate in training regarding customer service related practices, tours and training of area attractions and events, and most importantly participate in airport related emergency training since we are the front line customer service for any airport emergency that can happen at just about any moment during the day.- Provide assistance to customers and tenants of the airport during weather related or other emergency or irregular operation situations
- This includes being sequestered for long periods of time including overnight or multiple days at the airport or close by so that there are no interruptions to the operation of the airport
- We assist customers with accommodations at area hotels and locating food for potentially stranded passengers or customers at the airport.
- Welcomed guests on arrival, displaying a professional and friendly approach.
Manager
Taxco Co
10.2017 - 12.2022
- Great Customer service
- Responsible for performing inventory
- Promote and advertise the store
- Manage daily activities
- Assist with pricing and merchandising
- Keep store neat, orderly and well stocked
Sales Representative
AT&T
04.2018 - 11.2018
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Handle service inquiries from customers
Provide efficient, courteous customer service
Assist in all aspects of products offering and service
Ensure an extraordinary customer service - Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
Senior Sales Representative
Metro pcs
10.2016 - 12.2017
- Attend customers needs
- Excellent customer service
- Making store neat and presentable
- Organizing all paperwork
- Responsible for training new employees
- Balancing cash drawer at end of shifts
- Administrative duties include inventory
- Calling reminders
Sales Representative
DNV Cellular
02.2016 - 10.2016
- Cell Phone payments, attend customers with their needs, phone calls to other companies to get customers account information, making sure all customers are satisfied.
Sales Representative
Taxco Sterling
07.2015 - 02.2016
- Ensure high levels of customer satisfaction though excellent sales service
- Maintaining a nice feel of the store
- Keeping all merchandise and paperwork organize
Education
Diploma -
Middle Creek High School
Apex, NC2014
Skills
- Microsoft Office; Excel, PowerPoint and Word
- Customer Service
- Reading and writing fluently (Spanish)
- Strong Communication Skills
- Customer education
- Computer Skills
Timeline
Guess Experience Ambassador
RDU Airport Authority
03.2019 - Current
Sales Representative
AT&T
04.2018 - 11.2018
Manager
Taxco Co
10.2017 - 12.2022
Senior Sales Representative
Metro pcs
10.2016 - 12.2017
Sales Representative
DNV Cellular
02.2016 - 10.2016
Sales Representative
Taxco Sterling
07.2015 - 02.2016
Diploma -
Middle Creek High School
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