Ana Cecilia Perez
Austin,TX
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
Viata Hotel
West Lake Hills, TX
02.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Established and enforced safety protocols and guidelines for staff.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
Education
High School Diploma -
Reagan High School
Austin, TX05.2013
Skills
- Cleaning Bathrooms
- Desktop Computers
- Department Coordination
- Customer Service
- Folding Clean Laundry
- Daily Progress Reports
- Increasing Engagement
- Supply Inventory Management
- Room Occupancy Maintenance
- Cleaning and Sanitation
- Linens and Toiletries
- Stocking Bathrooms
- Job Assignments
- Inspect Work
- Special Requests
- Inventory Restocking
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Viata Hotel
02.2022 - Current
High School Diploma -
Reagan High School