Anacelis Berdecia
Hollywood,USA
Summary
Seeking position where my 20 years experience in maximizing clients portfolio through excellence in Leasing, Rent Collection, NOI, Sales, Customer Service, Leadership and Troubleshooting. Furthermore, utilize my knowledge in property management, project management, real estate asset management, marketing, real estate business development, strategic planning for multifamily, single-family housing, HOA and condominiums expansions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional property manager
HC Realty Brokerage & Property Management
02.2018 - Current
- Supervise daily operations of all portfolios that consists of multi-families, HOAs, Condos and single-family homes, with strict attention to detail and exceptional time management
- Responsible for recruitment and training managers and maintenance staff and leasing associates through clear communication and tailored coaching to consistently meet deadlines with quality.
- Responsible for hiring contractors, vendor companies.
- Coordinate a wide variety of financial processes from monthly reporting on occupancy rates, delinquencies, and variances to P/L, and maintenance of budgets over $2M+ with precision
- Engage in continuous process improvement including marketing enhancements, rent schedule changes, policy and procedure changes, reducing delinquent accounts by 95%, and maintaining concurrent monthly delinquency under 5%
- Deliver all services with professional tact, assisting with evictions, move-ins, move-outs. Executing contract bids, and enforcing maintenance schedules in compliance with all policies and procedures.
- Establish and maintain respectful relationships with all stakeholders, residents, clients to vendors through courteous interpersonal skills and timely, tactful issue resolution
- Develop several capital expenditure strategies that resulted in an increased rental rate in overall portfolios and expense-saving measures tailored to business needs and financial goals
- Supervised and processed payroll, A/R and A/P.
- Conduct regular team meetings
- Weekly visits to communities
- Spearheaded the complete digitalization tenant and landlord procedures, from application to maintenance requests, daily tenant-management communications resulting in fully online process
- Successfully managed rent collection processes, consistently achieving high on-time payment rates
- Achieved 100% online rent payment adoption among all tenants, reducing administrative workload and improving payment tracking
Community Manager
CFH Group
05.2015 - 01.2018
- Oversaw all daily operations for up to 154 multi-family units in 7 buildings and a 107 multifamily building in addition to another 107 privately owned condos, maintaining delinquency under 5% through consistent communication and timely problem-solving, exceeding budget goals monthly, and earning an additional Capital Expenditures project within the company
- Performed extensive market and product analysis with suggested improvement, resulting in a rent increase above 8% to meet changing needs of the business
- Hired, trained, and led associates in multiple departments with close supervision, regular inspections, and custom professional development for high-quality service delivery
- Directed all administrative logistics of processing account invoices, rental payments, move-ins/outs, repair requests and requirements, and leasing contracts with accuracy
- Engaged in extensive customer engagement and service processes including daily support and organization of residential activities
- Managed payroll and A/R, A/P
Real Estate Asset Manager
Urbis Property Management Services
04.2013 - 04.2015
- Governed a start-up company consisting of 350 units which included single-family homes, HOA, condominiums, commercial and multifamilies; managing all stakeholder issues with timely professionalism
- Delivered all operational processes such as leasing, real estate sales, drafting contracts, day to day maintenance, rehabs, move ins/outs, extensive inspections, market analysis, background checks, and reporting with detailed accuracy to deliver business decisions to all Asset owners
- Monitored and made daily decisions to ensure that property occupancy and financial goals as outlined in the approved operating budget were achieved, developed an efficient process to support property portfolios
- Removed barriers to success, setting up a proactive maintenance/reconditioning schedule and working with city officials to close and open permits with skilled tact
- Assisted with section 8 and HUD inspections and coordinated paperwork for Section 8 and HUD residents in compliance with all regulations
- Processed invoices, payroll, AR/AP
- Created and delivered monthly financial statements and executive reports
Office Manager
Capital Painting & Waterproofing, Inc.
07.2012 - 04.2013
- Provided administrative and operational support to the President and company Associates, coordinating a variety of documents and processes with meticulous attention
- Prepared and monitored project schedules, contract fulfillment, licensing, insurance, permit compliance, warranties, work orders, change orders, AIA all other data efficiently
- Build effective relationships with property management companies, property managers, engineers, construction companies, vendors’ subcontractors, and city/county officials
- Attended all pre-constructions meetings and was responsible for ordering all project materials promptly to meet essential project deadlines
Skills
- Property (Residential and commercial) Management, Project Management, Successful Leasing management, Market Analyst, Sales, Negotiation, Resident retention, Effective communication, Detailed oriented, Problem-Solving, Team Leadership, Goal-oriented to increase revenue while upholding a high level of service Proven ability to maximize clients' portfolios, Fully bilingual in English and Spanish; both read and write, General HR knowledge with regard to disciplinary action, coaching and counseling, procurement processes, expense management and P&L management and analytics, analytical and critical thinking
- Alphastarr, Knowledge of Yardi, PropertyWare/Real Page, Onesite, Microsoft Word, Power Point, Excel, Outlook, Publisher, Adobe, Dropbox, Docusign, Buildium, Appfolio, QuickBooks, Base Camp, Oracle, Tops, Avid invoice system, MLS Matrix
Certification
- RE AI Specialist
- LCAM License
- Real Estate License
- Certified Notary Public
- Paralegal Certification
- Human Resources studies
Additional Experience
- First Service Residential Inc. | LCAM-General Manager of 5000+ residents, 2000+ units and 19 hoas’ of mixed-used properties for eight years.
- Estate Management | Indian Creek Island - Management of private estate homes for three years.
- Paralegal to private firm in Coral Gables for two years
- Westgate Resorts | Timeshare sales closer. Responsible for title closing, closing docs, and sales purchase agreements for six years
Timeline
Regional property manager
HC Realty Brokerage & Property Management
02.2018 - Current
Community Manager
CFH Group
05.2015 - 01.2018
Real Estate Asset Manager
Urbis Property Management Services
04.2013 - 04.2015
Office Manager
Capital Painting & Waterproofing, Inc.
07.2012 - 04.2013
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