Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
References
Generic

Ana Cristina Cabezas

Newport,KY

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience

Work History

Manager, IA, University of the Cumberlands

Barnes and Noble College
Williamsburg, KY
03.2023 - Current
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversee two different types of Inclusive Access programs in two different regions for three different schools.
  • Provide counsel on all aspects, ensure store teams meet deadlines, create and manage data trackers for Inclusive access programs.
  • Manage vendor relationships with publisher by negotiating rights and pricing, and ensuring timely delivery of goods and services.
  • Conduct regular meetings with staff, school, and publishers to discuss progress and identify areas of improvement.
  • Implemented new procedures to streamline operations, and improve customer service for faculty and students.
  • Continue to increase Inclusive Access offerings as new classes and products are added to schools' programs.

Director Lead, Area 220

Barnes and Noble College
06.2021 - Current
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Identified opportunities for improvement in operational performance metrics.
  • Developed policies and procedures to ensure compliance with corporate standards.

Manager, Northern Kentucky University

Barnes and Noble College
Newport, KY
01.2022 - 03.2023
  • Staff hiring, development, and scheduling according to payroll policies and budgets (3 permanent, 50+ temporary staff)
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Establish and maintain customer and client service levels.
  • Develop new business through campus outreach.

  • Monitored staff performance and addressed issues.

Manager, Barnes and Noble @ IUPUI

Barnes and Noble College
INDIANAPOLIS, IN
11.2018 - 12.2021

Education

Bachelor of Arts - English And Political Science

Louisiana State University And A&M College
Baton Rouge, LA
01-2002

Skills

  • Strategic Planning
  • Financial Management
  • Workforce Management
  • Operations Management
  • Contract Management
  • Project Management
  • Cross-Functional Teamwork
  • Team Leadership

Languages

English
Professional
Spanish
Professional

Timeline

Manager, IA, University of the Cumberlands

Barnes and Noble College
03.2023 - Current

Manager, Northern Kentucky University

Barnes and Noble College
01.2022 - 03.2023

Director Lead, Area 220

Barnes and Noble College
06.2021 - Current

Manager, Barnes and Noble @ IUPUI

Barnes and Noble College
11.2018 - 12.2021

Bachelor of Arts - English And Political Science

Louisiana State University And A&M College

References

References available upon request.

References

References available upon request.

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Ana Cristina Cabezas