Ana Cristina Cruz
Cape Coral,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Circle K Convenience Store
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Tom Thumb Food Stores
02.2018 - 02.2022
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
R&C ALL STATES TRANSPORTATION
Self Employed Services
05.2016 - 12.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
GED -
Miguel De Cervantes Institute
S An Salvador, El Salvador Ca11.1986
Skills
- Highly motivated to learn new skills
- Good communication,
- Customer service
- Attention to detail
- Teamwork
- Quality assurance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Circle K Convenience Store
03.2022 - Current
Customer Service Representative
Tom Thumb Food Stores
02.2018 - 02.2022
R&C ALL STATES TRANSPORTATION
Self Employed Services
05.2016 - 12.2018
GED -
Miguel De Cervantes Institute
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