Ana Cristina Dutra
Summary
With a proven track record at Dave and Buster, I excel in project management and operations, enhancing efficiency by 30% through strategic planning and effective team leadership. Skilled in pre-construction planning and fostering labor relations, my approach boosts productivity and ensures high-quality project delivery within budget constraints. Construction professional with proven record of managing complex projects from inception to completion. Known for fostering team collaboration and consistently achieving high-quality results. Reliable and adaptable, skilled in project scheduling, resource allocation, and conflict resolution, ensuring smooth operations and client satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
License Contractor Supervisor
Self-employeed
11.1994 - 07.2024
- Ensured timely completion of projects through effective scheduling, task prioritization, and progress tracking.
- Reduced material waste by closely monitoring inventory levels and optimizing resource allocation.
- Reviewed project blueprints meticulously to ensure accuracy before commencing construction activities.
- Streamlined project management processes through the implementation of digital tools, enhancing team collaboration and productivity.
- Successfully completed various construction projects within budget constraints while maintaining high-quality standards in workmanship.
- Managed multiple subcontractors efficiently, coordinating their efforts towards seamless project execution.
- Boosted client satisfaction by maintaining transparent communication channels and promptly addressing concerns or requests.
- Evaluated bids from potential subcontractors and suppliers thoroughly, selecting the most suitable partners based on cost-effectiveness and quality considerations.
- Mentored junior staff members, fostering a supportive environment that facilitated growth and skill development.
- Utilized project management software to keep track of budgets, schedules, and other critical data, allowing for informed decision-making and efficient resource allocation.
- Developed strong relationships with vendors, leading to cost-effective procurement of high-quality materials for projects.
- Implemented effective quality control measures on job sites, minimizing errors and ensuring that projects met or exceeded client expectations.
- Assessed project performance regularly using key metrics to identify areas for improvement and implement corrective measures when needed.
- Conducted thorough site inspections upon project completion to ensure that all work met required specifications and standards.
- Promoted a positive team culture through open communication channels and regular feedback sessions, boosting morale and productivity among crew members.
- Improved safety standards on job sites by conducting regular inspections and enforcing strict adherence to safety guidelines.
- Addressed potential issues proactively, mitigating risks before they escalated into costly problems or delays.
- Enhanced project efficiency by streamlining communication between team members and implementing time-saving strategies.
- Collaborated closely with stakeholders throughout each phase of the construction process, keeping them informed about progress updates along the way.
- Adhered to industry best practices in all aspects of project execution, ensuring top-notch results for clients every time.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Waitress/Supervisor of Operations
Dave and Buster
06.1998 - 11.2000
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Collaborated with management team to plan and execute special events.
- Boosted customer satisfaction with quick and accurate order processing.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Optimized staff scheduling to handle peak times effectively without overstaffing.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Enhanced team efficiency by implementing streamlined table management system.
- Monitored dining area to ensure all guests received attentive service without delays.
- Strengthened team morale and cooperation by organizing regular training sessions.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned and executed promotions and special events in close collaboration with management.
- Controlled expenses and boosted profitability by managing food and labor costs.a
- Controlled expenses and boosted profitability by managing food and labor costs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Associate of Arts - Architectural And Building Sciences
Massasoit Community College
Brockton, MA05-2000
Skills
- Pre-Construction Planning
- Field Coordination
- Construction safety
- Scheduling and Planning
- Warranty Management
- Bid Evaluation
- Task Delegation
- Materials Management
- Estimating costs
- Subcontractor Management
- OSHA Regulations
- Equipment management
- Design review
- Workforce Management
- Change Orders
- Scope development
- Permitting Process
- Cost Control
- Progress Reporting
- Document Control
- Procurement Management
- Constructability Analysis
- Environmental Compliance
- Value Engineering
- Project Closeout
- Lean Construction
- Labor Relations
- Building codes compliance
- Operations Management
- Processes and procedures
- Policy Enforcement
- Project Management
- Schedule development
- Waste Reduction
- Process Improvement
- [Software] experience
- Financial Management
Certification
- Licensed contractor supervisor
- OSHA Certified
Timeline
Waitress/Supervisor of Operations
Dave and Buster
06.1998 - 11.2000
License Contractor Supervisor
Self-employeed
11.1994 - 07.2024
Associate of Arts - Architectural And Building Sciences
Massasoit Community College
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