Ana Cristina Ferro-Abril
Miami,FL
Summary
Detail-oriented Technical Deployment Manager with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Technical Deployment Manager
Equinix
Miami, Florida
12.2019 - Current
- Led complex deployment initiatives from planning through execution, coordinating cross-functional teams and stakeholders to ensure successful delivery and operational readiness.
- Partnered with Product, Engineering, Operations, and Customer-facing teams to align business objectives and manage dependencies, resulting in successful implementation outcomes.
- Proactively identified risks, process gaps, and downstream impacts, developing mitigation strategies that minimized disruption and kept projects on track.
- Managed multiple concurrent initiatives while maintaining strong attention to detail, ensuring accuracy, accountability, and timely execution of critical deliverables.
- Managed multiple concurrent initiatives with strong attention to detail, ensuring accurate, accountable, and timely execution of critical deliverables.
- Demonstrated strategic foresight by anticipating challenges in advance, enabling teams to address issues proactively and deliver confidently.
IBX Operations Facilitator
Equinix
Miami, Florida
05.2017 - 12.2019
- Collaborated with Operations Leadership to support Miami and Bogotá operations and enhance organizational efficiency across multiple functional areas.
- Directed administrative operations for MI1 data center, coordinating facilities, managing vendors, controlling inventory, streamlining employee onboarding, and supporting customer-facing activities.
- Led the planning and execution of regional events and employee engagement programs, including customer appreciation initiatives, quarterly team-building events, holiday celebrations, and community outreach activities.
- Managed operational budgets, purchase requisitions, and reporting while partnering with Finance, Real Estate, Security, and Operations teams for seamless business execution.
- Championed workplace safety and compliance initiatives by administering training programs, maintaining documentation, coordinating audits and inspections, and ensuring adherence to corporate standards.
Executive Briefing Coordinator
Verizon Enterprise
Miami, Florida
10.2012 - 04.2017
- Directed end-to-end executive briefing programs, including agenda development, executive speaker alignment, logistics management, and customer engagement strategy.
- Coordinated transition-related site visits, meetings, and customer communications with Verizon and Equinix leadership teams, facilitating a seamless integration process.
- Orchestrated confidential executive and customer engagements across the U.S. during the Verizon Data Center acquisition, supporting due diligence activities and high-profile stakeholder interactions.
- Oversaw travel, accommodations, vendors, security, presentation technology, and event operations for high-visibility meetings, enhancing executive and customer experiences.
- Managed executive reporting, customer audit visits, certification activities, and remediation tracking to ensure timely completion of compliance objectives and audit actions.
Development Communications Coordinator
Informed Families
Miami, Florida
07.2010 - 09.2012
- Directed fundraising, donor recognition, and outreach events, managing budgets, logistics, vendors, volunteers, and stakeholder engagement from planning through execution.
- Cultivated relationships with donors and sponsors, maintained confidential donor records, and enhanced fundraising efforts through targeted outreach and stewardship initiatives.
- Created marketing and communication materials, including campaign collateral, invitations, and email campaigns, to increase awareness and event participation.
- Developed marketing and communication materials, including campaign collateral, invitations, and email campaigns, to boost awareness and drive event participation.
- Managed President & CEO's calendar and served as primary liaison to Board of Directors and Executive Committee, facilitating effective governance operations.
Senior Operations Manager
Occasions by Diamonds
Miami, Florida
05.2007 - 02.2010
- Managed daily retail operations, overseeing merchandise purchasing, visual merchandising, vendor partnerships, inventory management, and strategic business planning to enhance operational efficiency.
- Negotiated lease agreements, vendor contracts, payment terms, and volume discounts to improve operating efficiency and maximize profitability.
- Recruited, trained, and supervised team of 15 employees, fostering accountability and maintaining high standards of customer service to boost team performance.
- Increased sales performance through targeted marketing initiatives, promotional campaigns, advertising content creation, and customer-focused engagement strategies.
- Analyzed sales trends, developed forecasts, managed budgets, and optimized inventory levels to support informed business decision-making and drive revenue growth.
- Built lasting customer relationships by delivering personalized service and effectively resolving customer concerns and special requests.
Education
BBA - International Finance and Marketing
University of Miami - School of Business
Coral Gables, FloridaSkills
- Risk assessment & problem resolution
- Cross-functional collaboration
- Stakeholder engagement
- Project management
- Accountability
- Incident management
Certification
IFMA Facilities Management Professional (FMP) Certification
Languages
Spanish
Timeline
Technical Deployment Manager
Equinix
12.2019 - Current
IBX Operations Facilitator
Equinix
05.2017 - 12.2019
Executive Briefing Coordinator
Verizon Enterprise
10.2012 - 04.2017
Development Communications Coordinator
Informed Families
07.2010 - 09.2012
Senior Operations Manager
Occasions by Diamonds
05.2007 - 02.2010
BBA - International Finance and Marketing
University of Miami - School of Business