Ana Cristina Valencia

• Liaised between housekeeping, maintenance, and front office teams to address any guest-related issues efficiently.
• Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
• Coordinated with housekeeping staff to expedite room turnovers during peak periods.
• Managed housekeeping scheduling and planning.
• Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
• Reduced guest complaints by promptly addressing housekeeping concerns and maintaining a high standard of cleanliness.
• Contributed to improving overall hotel ratings by consistently providing exceptional housekeeping services.
• Oversaw discipline, safety and good housekeeping systems.
• Streamlined housekeeping operations through effective communication with team members and supervisors.
• Enhanced client satisfaction by providing exceptional housekeeping and organizational services.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.

Packaging tortillas