Ana C Uribe-Ruiz

• Lead daily onsite operations in a high-volume outbound logistics facility, ensuring the safe, reliable, and efficient flow of goods. Manage and mentor a team of 50-100+ hourly associates, driving performance in safety, quality, and productivity.
  
  Onsite Operations & Real-Time Decisions: Orchestrate container operations across 18 outbound lanes, making informed, real-time decisions regarding workflow and resource allocation to maintain an exceptional 99.87% on-time dock departure rate.
  
  People Management & Support: Guide and support a diverse team of hourly associates, acting as the primary operational bridge between front-line staff and central leadership. Build strong relationships by addressing concerns and ensuring teams feel equipped to deliver high-quality work.
  
  Compliance & Service Reliability: Implemented a robust scanning compliance strategy to ensure accurate tracking of containers. Diagnosed process gaps and deployed solutions that achieved a 99.18% success rate, ensuring data integrity and reliable service delivery.
  
  Problem Solving & Process Improvement: Proactively step in to locate and optimize critical containers and packages to safeguard customer commitments. Analyze operational data to identify patterns and implement solutions that enhance efficiency.
  
  Safety & Quality: Manage daily safety protocols, ensuring full compliance to mitigate risks and provide a secure working environment for all team members.

• Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial well-being. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to effectively identify, mitigate, and solve customer problems to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately

• Assisted in the supervision & education of special needs students, both individually and in group settings
• Lead 1-1 students in the regular classroom to access the regular curriculum
• Maintained the current IEP goals and developed behavior plans as needed.
• Summer School Secretary

Managed all daily operations of a full-service insurance agency, focusing on client relations, risk management, and team coordination.

Client Relations & Needs Assessment: Built enduring customer relationships by conducting personalized financial and risk assessments. Translated complex data into actionable plans for clients, mirroring the ability to turn rider feedback into service improvements.

Process & Compliance: Managed the end-to-end lifecycle of client cases, achieving a 90% cross-sell success rate while adhering to strict state and federal compliance regulations (Life, Health, P&C).

Strategic Growth: Developed plans to meet business objectives, growing client portfolios through relationship management and community engagement.

• Spearheaded sales and marketing initiatives, elevating client base from 210 to 2,100, marking a remarkable 1000% increase.
  • Oversaw a $390 million deposit base, collaborating with investment professionals and achieving a remarkable 2000% deposit growth.
  • Established and expanded a Trust/Private Investment Company (PIC) product business, achieving a remarkable $260 million milestone from inception.
  • Consistently ranked as the top producer in Latin America for three consecutive years, generating $285 million in investments while based in the US.
  • Demonstrated expertise in diverse products, fostering customer relationships through proactive engagement, visits, and adding substantial value to partnerships.