Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Anaday Jimenez

Cape Coral,FL

Summary

Experienced with client relationship management, risk assessment, and policy customization. Utilizes in-depth industry knowledge to provide tailored insurance solutions. Track record of building strong client relationships and ensuring client satisfaction.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Licensed Insurance Agent

Simily Insurance
10.2024 - Current
  • Personal and Commercial auto insurance.
  • House and Boats insurance
  • Commercial Properties Insurance
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Followed up promptly with interested clients to close sales.
  • Educated clients on insurance policies and procedures.

Call Center Customer Service Representative

Cano Health
04.2020 - 06.2024
  • Communicate with patients to set up and follow them of appointments using Electronic Clinical Works Software and verifying their insurance.
  • Efficiently coordinated patient transportation using Trip Master Software.
  • Diligently collected patient data into Excel spreadsheets prepping information for conversion to company software.
  • Assisted a large volume of client everyday with positive attitude and focus on customer satisfaction.

Sales Associate

Cano Health
04.2019 - 04.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Medical Assistant

Cano Health
04.2019 - 04.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Front Desk Coordinator

Cano Health
11.2018 - 04.2019
  • Provided outstanding patient service with professionalism, multi-tasking, appointment scheduling, telephone duties, patient registration (check-in and check-out, co-pays, verifying medical insurance including medicare and medicaid, etc.
  • Collecting all information provided by the doctor into their files as prescriptions, etc.

Customer Service Representative

Publix Super Markets
05.2016 - 01.2020
  • Assisted customers to make payments. Cashier. Back office. Western Union. Lottery and merchandise
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate's Degree - Nursing Education

Universidad de Ciencias Médicas de Villa Clara
01.2011

High School Diploma - HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

Capitan Roberto Rodriguez
01.2008

Skills

  • Customer Service
  • Sales
  • Medical Assisting
  • Easily Adaptable
  • Rapid Learning
  • Microsoft Office
  • Skilled Multi-tasker
  • Microsoft Excel
  • Microsoft Word
  • Insurance product expertise
  • Professional networking

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Licensed Insurance Agent

Simily Insurance
10.2024 - Current

Call Center Customer Service Representative

Cano Health
04.2020 - 06.2024

Sales Associate

Cano Health
04.2019 - 04.2020

Medical Assistant

Cano Health
04.2019 - 04.2020

Front Desk Coordinator

Cano Health
11.2018 - 04.2019

Customer Service Representative

Publix Super Markets
05.2016 - 01.2020

High School Diploma - HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

Capitan Roberto Rodriguez

Associate's Degree - Nursing Education

Universidad de Ciencias Médicas de Villa Clara