Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Anadlu Cortes

Alpharetta,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Store Manager

Ann Taylor Loft
02.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Tutor

BCG Learning Services and Specialists
11.2018 - Current
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Met with parents to discuss student progress and address concerns.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Responded to email and telephone requests to provide students with specific information.
  • Maintained tutoring records to adjust instruction and update parents on student progress.
  • Leveraged technology to accelerate learning by proving students with easy-to-access information.
  • Collaborated with parents to develop appropriate tutoring lessons.
  • Coached and mentored less-experienced tutors to observe and measure outcomes.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Assisted students in developing study skills and strategies.
  • Motivated students with accurate feedback and positive reinforcement.
  • Monitored student progress and provided feedback and support.
  • Developed methods to motivate and engage students in learning.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Used variety of teaching methods to successfully help wide range of students.
  • Conducted review sessions to help students prepare for tests.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Maintained records of student assessments, tutoring activities and results.
  • Issued reports updating students, parents and teachers on student progress.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Administered standardized tests to assess student strengths and weaknesses.
  • Reviewed computer science class material with students to support discovery of correct answers to problems.

Patient Service Specialist

Physiotherapy Associates
11.2018 - 03.2020
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Resolved billing inquiries and disputes in timely fashion.
  • Developed and implemented customer service policies and procedures.
  • Investigated insurance claims denials and appeals.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Resolved customer complaints using established follow-up procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Wholesale Manager

Besties Empanadas
07.2022 - 11.2022
  • Used consumer insights and analyzed market conditions to develop effective sales and marketing strategies.
  • Developed and executed business plans to maximize profitability and revenue.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.

Store Manger

Ann Taylor LOFT
07.2021 - 10.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

Ann Taylor LOFT
03.2021 - 07.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Co-Manager

Ann Taylor LOFT Outlet
11.2018 - 03.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Barista Shift Supervisor

Laurel & May Market, Barista
08.2018 - 10.2018
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Designed and adjusted work schedules to meet business demands.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Monitored customer feedback to improve barista performance and customer service.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Participated in budgeting and forecasting activities to make informed decisions.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Created new training guidelines, and provided staff orientation and training.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Served consistent portions following recipes and control standards.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Controlled food costs and managed inventory.
  • Supervised food presentation and plating to enhance visual appeal.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Set and oversaw weekly and special event menu plans.
  • Planned and executed promotions and special events in close collaboration with management.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Restaurant Manager

Scooter’s Coffee
01.2016 - 08.2018
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Maintained facility and grounds to present positive image.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Chiropractic Assistant

Northwest Chiropractic
07.2017 - 09.2017
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Registered patients and completed associated paperwork for accurate records.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Answered phones to respond to customer questions, provide information and schedule appointments.


Alumni Relations Assistant

Life University Alumni Relations
01.2016 - 09.2017
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Supported public relations managers with writing, researching and preparation of materials
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Produced and distributed brochures, newsletters and press kits.
  • Used various social media platforms for media and blogger outreach.
  • Developed and implemented social media strategy to increase engagement and reach new audiences.
  • Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
  • Managed media relations for organizations to produce successful results.
  • Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
  • Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
  • Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
  • Conducted media relations and responded to media requests for information.
  • Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
  • Facilitated press conferences and other outreach events to raise visibility of organization.
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
  • Coordinated media interviews with organization staff, board members and volunteers.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
  • Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
  • Wrote press releases and other materials utilizing SEO practices.

Chiropractic Assistant

Medical One New York
06.2015 - 07.2015
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Registered patients and completed associated paperwork for accurate records.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Answered phones to respond to customer questions, provide information and schedule appointments.

Sales Associate

Ann Taylor Loft
08.2012 - 05.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Recorded accurate and efficient records in customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Kept detailed records of daily activities through online customer database.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Generated advertising brochure for vendor use.

College Tutor Counselor

Le Moyne College
07.2012 - 08.2012
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Met with parents to discuss student progress and address concerns.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Maintained tutoring records to adjust instruction and update parents on student progress.
  • Collaborated with parents to develop appropriate tutoring lessons.
  • Leveraged technology to accelerate learning by proving students with easy-to-access information.
  • Responded to email and telephone requests to provide students with specific information.
  • Coached and mentored less-experienced tutors to observe and measure outcomes.
  • Motivated students with accurate feedback and positive reinforcement.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Monitored student progress and provided feedback and support.
  • Assisted students in developing study skills and strategies.
  • Developed methods to motivate and engage students in learning.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Used variety of teaching methods to successfully help wide range of students.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Conducted review sessions to help students prepare for tests.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Maintained records of student assessments, tutoring activities and results.
  • Issued reports updating students, parents and teachers on student progress.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Administered standardized tests to assess student strengths and weaknesses.
  • Reviewed computer science class material with students to support discovery of correct answers to problems.

Front Desk Receptionist

Dr. Bhadra Shah, M, P.C
03.2012 - 06.2012
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Completed clerical duties and tasks for clinic administration.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Assisted with medical coding and billing tasks.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.

Billing and Claims Specialist

NY Spine Institute Hospital for Joint Diseases
07.2011 - 02.2012
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Conducted full claim investigations and reported updates and legal actions.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Negotiated with other involved parties to arrange settlements for maximum results.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
  • Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Checked documentation for accuracy and validity on updated systems.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Posted payments to accounts and maintained records.
  • Generated, posted and attached information to claim files.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Processed and recorded new policies and claims.
  • Verified client information by analyzing existing evidence on file.
  • Calculated adjustments, premiums and refunds.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Modified, updated and processed existing policies.
  • Coordinated with contracting department to resolve payer issues.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Collected premiums and issued accurate receipts.

Refugee Resettlement Intern

Dorothy Day House
02.2011 - 05.2011
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Facilitated communication between clients and other service providers.
  • Monitored progress towards service plan goals.
  • Developed and maintained accurate records of programs and services.
  • Provided support to social service clients in navigating available resources.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Developed and implemented strategies to enhance quality of social services.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Monitored and evaluated impact of social services on community.
  • Developed and implemented programs to engage and empower underserved populations.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Coordinated with local government to provide resources to clients.
  • Implemented and developed programs to address poverty and inequality.
  • Administered and tracked client service payments.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Collaborated with various stakeholders to promote social services.
  • Assisted in developing grant proposals to support social service initiatives.

Special Needs Tutor

St. Joseph’s Mental Health Center
10.2010 - 05.2011
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported teacher in development of individual learning strategies.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Oversaw class of students in absence of instructor.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Developed tailor-fit lesson plans to cater to individual needs of each student.
  • Motivated students with accurate feedback and positive reinforcement.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Monitored student progress and provided feedback and support.
  • Assisted students in developing study skills and strategies.
  • Developed methods to motivate and engage students in learning.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Used variety of teaching methods to successfully help wide range of students.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Conducted review sessions to help students prepare for tests.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Maintained records of student assessments, tutoring activities and results.
  • Responded to email and telephone requests to provide students with specific information.
  • Issued reports updating students, parents and teachers on student progress.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Administered standardized tests to assess student strengths and weaknesses.
  • Reviewed computer science class material with students to support discovery of correct answers to problems.

Secretary

Catholic Charities
07.2008 - 08.2008
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Screened visitors and issued badges to maintain safety and security.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Established administrative work procedures to track staff's daily tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Operations Supervisor

Washington Mutual Bank
08.2005 - 07.2007
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Analyzed department metrics and performance and reported findings to management.
  • Tracked company equipment, tools and technology to manage inventory.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for 8 employees.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Education

No Degree - Nutrition

Institute Integrative Nutrition
New York, NY
05.2024

Master of Science - Positive Psychology, Life Coaching

Life University
Marietta
08.2017

No Degree - Clinical Psychology

New York University
New York, NY
06.2014

Bachelor of Science - Psychology

Le Moyne College
Syracuse
05.2011

High School Diploma -

Cathedral High School
New York, NY
06.2007

Skills

  • Verbal and Written Communication
  • Organizational Structuring
  • Recruiting and Hiring
  • Leadership
  • MS Office Proficiency
  • Goals and Performance

Additional Information

  • AWARDS , Student Employee of the Year Reliable, Punctual and Innovative LANGUAGES Spanish English

Languages

Spanish
Native or Bilingual
French
Elementary
Italian
Elementary
English
Native or Bilingual

Timeline

Wholesale Manager

Besties Empanadas
07.2022 - 11.2022

Store Manager

Ann Taylor Loft
02.2022 - Current

Store Manger

Ann Taylor LOFT
07.2021 - 10.2021

Store Manager

Ann Taylor LOFT
03.2021 - 07.2021

Tutor

BCG Learning Services and Specialists
11.2018 - Current

Patient Service Specialist

Physiotherapy Associates
11.2018 - 03.2020

Co-Manager

Ann Taylor LOFT Outlet
11.2018 - 03.2021

Barista Shift Supervisor

Laurel & May Market, Barista
08.2018 - 10.2018

Chiropractic Assistant

Northwest Chiropractic
07.2017 - 09.2017

Restaurant Manager

Scooter’s Coffee
01.2016 - 08.2018

Alumni Relations Assistant

Life University Alumni Relations
01.2016 - 09.2017

Chiropractic Assistant

Medical One New York
06.2015 - 07.2015

Sales Associate

Ann Taylor Loft
08.2012 - 05.2013

College Tutor Counselor

Le Moyne College
07.2012 - 08.2012

Front Desk Receptionist

Dr. Bhadra Shah, M, P.C
03.2012 - 06.2012

Billing and Claims Specialist

NY Spine Institute Hospital for Joint Diseases
07.2011 - 02.2012

Refugee Resettlement Intern

Dorothy Day House
02.2011 - 05.2011

Special Needs Tutor

St. Joseph’s Mental Health Center
10.2010 - 05.2011

Secretary

Catholic Charities
07.2008 - 08.2008

Operations Supervisor

Washington Mutual Bank
08.2005 - 07.2007

No Degree - Nutrition

Institute Integrative Nutrition

Master of Science - Positive Psychology, Life Coaching

Life University

No Degree - Clinical Psychology

New York University

Bachelor of Science - Psychology

Le Moyne College

High School Diploma -

Cathedral High School

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