Ana E. De Oliveira Pineda
Miami,USA
Summary
Dynamic professional with a proven track record at Signarama Doral, enhancing sales through strategic thinking and effective negotiation. Excelled in roles requiring critical thinking and problem-solving, achieving significant improvements in payment control and customer satisfaction. Skilled in Microsoft Office and embodying empathy, I drive results and foster collaborative success.
Overview
7
7
years of professional experience
Work History
Manager- Sales Representative
Signarama Doral
Miami, USA
01.2022 - Current
- Supervising daily office operations, including payments to suppliers and petty cash management (cash in and out)
- Coordinating cash flow to and from banks and paying payroll to employees
- Communicating with new clients, initiating negotiations and developing strategies for future sales
- Managing collections and post-sale follow-up to ensure payments and customer satisfaction
- Planning and organizing daily and weekly activities, ensuring team efficiency
- Achievements: Improving the collection process and payment control
- Increasing sales through the implementation of effective business strategies
- Key skills: Payment and petty cash management, Financial flow and payroll management, Negotiation and sales, Collection and post-sale follow-up, Task organization and planning
Customer Service
Totalpack
Miami, USA
09.2019 - 12.2021
- Handle customer orders via telephone and in-person interactions
- Provide solutions and assistance to customers with their orders and product inquiries
- Offer expert advice on company products and services
- Implement marketing initiatives to promote products and services
- Manage the recovery of deactivated customer accounts
Food Runner / Hostess / Server
Resturant Wynwood Diner
Miami, USA
03.2018 - 11.2018
- Preparation and finishing of dishes for direct delivery to the customer, ensuring their quality and presentation
- Reception of customers, assignment of tables and ensuring their comfort during their visit
- Maintaining order in the dining area and assigning areas to waiters
- Constant communication with service staff, notifying them of new customers and specific needs
- Farewell to customers, thanking them for their visit and preparing tables for future diners
Education
Bachelor - Marketing and advertising
Humbolt
Caracas, Venezuela01.2006
High school -
College Santa Teresa
Caracas, Venezuela01.2002
Skills
- Microsoft Office
- Google Workspace
- Data analysis tools
- CRM
- Effective communication
- Presentations
- Public speaking
- Negotiation
- Active listening
- Collaboration
- Conflict resolution
- Empathy
- Flexibility
- Project planning
- Monitoring
- Task delegation
- Group decision making
- Sales techniques
- Persuasion
- Organization
- Critical thinking
- Problem solving
- Creativity
- Decision making
- Analysis
- Evaluation
- Strategic thinking
Workreferences
- Total pack, Miami, FL, Oscar Tobon, (305) 597-9955
- Sunshine Cordage, Miami, FL, German Romero, (305) 592-3750
- Signarama Doral, Miami, FL, Carolina Diaz, (305) 939-9920
Personal Information
- Date of Birth: 03/07/85
- Address: 10813 NW 7th st, Miami FL, 33172
Timeline
Manager- Sales Representative
Signarama Doral
01.2022 - Current
Customer Service
Totalpack
09.2019 - 12.2021
Food Runner / Hostess / Server
Resturant Wynwood Diner
03.2018 - 11.2018
Bachelor - Marketing and advertising
Humbolt
High school -
College Santa Teresa
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