Ana E Majano Chicas
Houston
Summary
Compassionate Pet Care Associate known for unparalleled productivity and efficiency in task completion. Possess specialized skills in animal nutrition, behavioral training techniques, and routine health checks. Excel in empathy, communication, and patience, ensuring both pets and owners feel understood and supported. Strive to create a positive environment for all animals under care, leveraging knowledge and soft skills to excel in pet care services.
Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners or supervisors to optimize plans.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Pet Care Associate
PetSmart Charities
Pasadena
09.2023 - Current
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Followed precise feeding instructions and schedules for animals under care.
- Scheduled grooming and veterinary appointments for animals.
- Developed relationships with pet owners through regular follow-up communication.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Adhered to local laws pertaining to animal safety and welfare regulations.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Organized documents related to pet care in an efficient manner.
- Socialized animals to prepare for adoption.
- Delivered excellent service to pet owners to drive repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered phone calls from customers regarding their pet's needs or concerns.
- Greeted pet owners and their animals in a friendly manner.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Associate
Bed Bath & Beyond
Pasadena
12.2022 - Current
- Engage customers in a courteous, helpful and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
- Process customer transactions through the register and customer service desk
- Collect and process payment from customer and enter into register (includes applying coupons, providing change and receipts)
- Package customer purchases for removal from the store (includes wrapping and bagging)
- Ensure all items intended for purchase are identified and properly scanned
- Execute activities related to store initiatives to offer customers additional products and services (i.e
- Special sale items, credit card applications)
- Return misplaced product, customer returns and other product gathered in the front-end to the correct location in the store
- Execute price changes and sign changes as needed
- Perform additional duties as required, but not limited to, stocking, freight processing, price changes and cart retrieval
Cashier
Pappas Bar-B-Q
Pasadena
02.2020 - Current
- Greeting customers when they enter a store, business or restaurant
- Addressing issues and solving conflicts
- Helping customers place orders, cancellations, exchanges or refunds
- Describing products or services to customers
- Answering questions for a customer
- Processing billing or payments
- Communicating with customers in person, on the phone, through email or in a live chat
- Connecting customers with other employees
Education
High School Diploma -
Pasadena High School
Pasadena, TX05-2023
Associate's degree - General Studies
San Jacinto College
Pasadena, TX05.2023
Skills
- IoT (Internet of Things)
- IOS
- IT Experience
- Customer service
- Organizational skills
- Google Docs
- Animal care
- Sales support
- Product recommendations
- Appointment scheduling
- Relationship building
- Conflict resolution
- Time management
- Pet feeding and care
- Aquatic care
- Reptile care
- Animal handling
- Customer service and assistance
- Small animal care
- Managing paperwork
- Computer skills
- Shipment receiving
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Pet Care Associate
PetSmart Charities
09.2023 - Current
Sales Associate
Bed Bath & Beyond
12.2022 - Current
Cashier
Pappas Bar-B-Q
02.2020 - Current
High School Diploma -
Pasadena High School
Associate's degree - General Studies
San Jacinto College