Ana E Tamayo
San Bernardino,CA
Summary
Dynamic professional with a proven track record in healthcare and customer service, notably at Lotus Med Group. Excelled in patient coordination, education, and logistical support, enhancing patient experience to make patienst jurney easier. Skilled in office administration and relationship building, adept at maintaining patient confidentiality. Achieved significant improvements in patient satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Coordinator
Lotus Med Group
03.2020 - 07.2024
- Evaluate all patient for procedure they are interested in, educate patient on what procedure they need and have been approved for.
- Help with planning transportation, recovery or hotel stay.
- Provide all the logistic needed for pre op and post op.
- Provide list of items they will need for recovery.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
Front Desk Receptionist
LIMARP
02.2018 - 02.2020
- Scheduled appointments accurately.
- Attending phone calls and providing excellent customer service.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Booking bariatric surgeries.
- Managing Dr Pompas agenda.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Sales Agent
Telvista
01.2008 - 01.2017
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products.
- Sales on car reservations.
- Sales on weight lost products.
- technical support for internet services.
Education
No Degree -
Bloomington High School
Bloomington, CASkills
- Sales
- Appointment Scheduling
- Office Administration
- Patient Care and Education
- Multitasking ability
- Customer Service
- Organizational Skills
- Patient Care
- Patient documentation
- Relationship Building
- Medical Terminology
- Healthcare Industry Knowledge
- Patient confidentiality
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Patient Coordinator
Lotus Med Group
03.2020 - 07.2024
Front Desk Receptionist
LIMARP
02.2018 - 02.2020
Sales Agent
Telvista
01.2008 - 01.2017
No Degree -
Bloomington High School
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