Ana Borrayo
El Paso,TX
Summary
Proven material handler with a track record of enhancing warehouse operations and inventory management at Danfoss Power Solutions. Skilled in order picking and demonstrating a positive attitude, I significantly improved shipment timeliness and accuracy. Excelled in bilingual customer service, ensuring swift issue resolution and fostering strong relationships.
Overview
12
12
years of professional experience
Work History
Material Handler
Danfoss Power Solutions
10.2022 - 02.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Attached identifying tags to containers to mark with identifying shipping information.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
- Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
- Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
- Supported production line with timely material supply, keeping operations running without interruptions.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
Warehouse Clerk
DPI Specialty Foods Rocky Mountain
08.2020 - 09.2022
- Kept warehouse up to safety and health regulations at all times.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Passenger Service Agent
Menzies Aviation
09.2016 - 02.2020
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies
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- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Warehouse Worker
PrimeSource
07.2012 - 08.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
High School Diploma -
Central High School
Grand Junction, CO05.2008
Skills
- Material Handling
- Order Picking
- Positive Attitude
- Workplace Cleanliness
- Warehouse Operations
- Shipping and receiving
- Customer Service
- Assembly and production
- Clean Background Check
- Inventory Management
- Paperwork Completion
- Order picking and processing
- Problem-Solving
- Data Entry
- Inventory organization
- Inventory Tracking
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Material Handler
Danfoss Power Solutions
10.2022 - 02.2024
Warehouse Clerk
DPI Specialty Foods Rocky Mountain
08.2020 - 09.2022
Passenger Service Agent
Menzies Aviation
09.2016 - 02.2020
Warehouse Worker
PrimeSource
07.2012 - 08.2016
High School Diploma -
Central High School