Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anaelie Cavazos

Villa Park,IL

Summary

Experienced retail associate with a strong background in customer service, multitasking, and fast-paced teamwork. Skilled in handling transactions, managing inventory, and resolving customer concerns with professionalism and patience. Able to stay calm under pressure, follow procedures accurately, and communicate effectively with both customers and team members. Known for reliability, attention to detail, and a strong work ethic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Supreme Lobster
Villa Park, IL
02.2021 - Current
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Associate

Old Navy
Oakbrook Terrace, IL
10.2020 - 02.2021
  • Trained new associates on store operations, policies, and procedures.
  • Provided customer service support for inquiries, complaints, and returns.
  • Helped customers locate items within the store using the inventory system.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Built relationships with customers by providing friendly customer service.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.

Education

Some College (No Degree) - Nursing

College of DuPage
Glen Ellyn, IL

Skills

  • Customer service
  • Conflict resolution
  • Attention to detail
  • Time management
  • Employee training
  • Merchandise restocking
  • Written and verbal communication
  • Basic math
  • Cleaning and sanitizing
  • Cash register systems
  • Refunds and exchanges

Certification

CNA Certificate 6/02/25

Languages

Spanish
Professional

Timeline

Cashier

Supreme Lobster
02.2021 - Current

Associate

Old Navy
10.2020 - 02.2021

Some College (No Degree) - Nursing

College of DuPage

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