Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Anaelle Gauthier

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Small Business Credit Analyst

Bank Of America
09.2023 - Current
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Learn to navigate system like Lexis Nexis, TSYS,excel, and many more.

Senior Fraud Analyst

Bank Of America
01.2023 - 09.2023
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Banking Member Service Representative

Georgia Own Credit Union
02.2022 - 12.2022
  • Reviewed reports and individual transactions which appeared suspicious to uncover fraudulent activity.
  • Summarized all key information regarding the investigation into detailed report for delivery to client.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Reviewed and validated details of loan applications and closing documentation.
  • Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.


Software Engineering Apprenticeship

Revature
11.2021 - 02.2022
  • Collaborated with other developers to identify and alleviate number of bugs and errors in software.
  • Investigated technical challenges to identify root cause and provide expedient resolutions.
  • Designed and developed reports using SQL server reporting services.
  • Collaborated effectively with members of software development team and personnel in other departments.
  • Tested functional compliance of company products.
  • Designed, developed, modified and debugged programs.
  • Maintained existing applications and designed and delivered new applications.

Senior Head Teller

Synovus Bank
01.2020 - 11.2021
  • Provided customers with appropriate literature on banking products and services.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Investigated and promptly resolved issues with patron accounts.
  • Maintained friendly and professional customer interactions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Senior Head Teller

TD Bank
08.2014 - 12.2019
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Promoted products or services to each customer to consistently achieve sales targets
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets

Education

Bachelor of Science - Business And Information Management

Seminole State College of Florida
Sanford, FL

Associate of Arts - Business Administration And Management

Palm Beach State College
Lake Worth, FL

High School Diploma -

Park Vista Community High School
Lake Worth, FL
05.2014

Skills

  • Upselling skills
  • Customer relationship development
  • Regulatory compliance
  • Compliance, banking laws and regulations
  • Microsoft SQL Servers
  • Safety Regulation Compliance
  • Critical Thinking
  • Source and Version Control: Git, GitHub
  • JavaScript
  • Dispute Resolution
  • Anomaly Detection

Languages

Creole
English

Certification

  • TESOL Certified

Timeline

Senior Small Business Credit Analyst

Bank Of America
09.2023 - Current

Senior Fraud Analyst

Bank Of America
01.2023 - 09.2023

Banking Member Service Representative

Georgia Own Credit Union
02.2022 - 12.2022

Software Engineering Apprenticeship

Revature
11.2021 - 02.2022

Senior Head Teller

Synovus Bank
01.2020 - 11.2021

Senior Head Teller

TD Bank
08.2014 - 12.2019

Bachelor of Science - Business And Information Management

Seminole State College of Florida

Associate of Arts - Business Administration And Management

Palm Beach State College

High School Diploma -

Park Vista Community High School

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Anaelle Gauthier