Anaelle Laguerre
Lauderdale Lakes
Summary
Freshman College Criminology student at Barry University. Committed and hardworking Customer service Specialist with three (3) years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Multilingual, and proficiency in English, Creole, French.
Overview
2
2
years of professional experience
Work History
Cashier
Publix
Fort Lauderdale, FL
01.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Wendy's
Fort Lauderdale, FL
07.2021 - 01.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operate cash registers.
- Perform inventory control.
- Instructing kitchen staff on customer orders.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Serving customers.
Education
Associate of Science - Criminal Justice
Broward College
Davie, FL12.2025
High School Diploma -
J. P. Taravella High School
Coral Springs, FL06.2023
Skills
- Point-of-Sale (POS) Software
- Communication
- Currency Counting
- Customer Relations
- Active Listening
- Time Management Skills
- Work Task Prioritization
- Speaking
- Writing
- Attention to detail
- Teamwork
- Proficiency in English, Creole, and French
- Attention to Detail
- Responsible and Adaptable
- Computer Literacy
- ID Verification
- Office 365 change management
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Cashier
Publix
01.2022 - Current
Cashier
Wendy's
07.2021 - 01.2022
Associate of Science - Criminal Justice
Broward College
High School Diploma -
J. P. Taravella High School