Anaelle Marius
Brockton,MA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Office Administrative Assistant
TopGolf
Canton, MA
10.2023 - Current
- Handled both customer and employee inquiries via phone and email while providing excellent service support.
- Performed administrative duties such as photocopying, faxing documents, and organizing packages.
- Aid the office manager with daily payroll tasks, such as uploading employee data into the company payroll system.
- Worked with venue department heads to meet administrative needs, such as scheduling tasks, organizing extracurricular activities, promoting work culture, and any other tasks that are requested.
- Worked daily with programs such as Proshop, Excel, Workday, OneDrive, and SharePoint.
- Maintained confidentiality of sensitive data in accordance with company policies.
Guest Service Associate
TopGolf
Canton, Massachusetts
10.2023 - Current
- Greeted guests, and ensured a welcoming atmosphere.
- Managed reservations and seating arrangements for guests.
- Handled guest inquiries both in person and over the phone. I resolved issues promptly and professionally.
- Provided information on pricing, reservations, events, and any ongoing promotions.
- Processed payments for retail items and TopGolf branded merchandise.
- Maintained cleanliness at front desk area including the back storage room and gift shop area.
- Developed strong relationships with repeat customers through positive interactions.
ACE Trainer Lead
TopGolf
Canton, Massachusetts
10.2023 - Current
- Facilitate engaging training sessions for new hires based on company policies.
- Work alongside management and other ACE trainers during interviews, career fairs and hiring events to select competent and promising potential employees.
- Work alongside management and other ACE trainers to identify training department needs.
- Mentored junior trainers to improve their teaching techniques and delivery methods.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Set an example for new hires and other employees by following company standards, reinforcing work policies, and promoting company culture.
- Recommended changes or improvements in existing training processes as needed.
Bay Host
TopGolf
Canton, MA
10.2023 - Current
- Welcomed guests and ensured a friendly atmosphere in the Bay area.
- Assisted guests with equipment setup and provided instructional support.
- Take food and beverage orders. Help make recommendations and accommodations for whatever guests may need.
- Collaborated with management and other Bayhosts to maximize the speed of service and guest satisfaction.
Guest Service Associate
European Wax Center
Dedham, Massachusetts
03.2024 - 10.2024
- Welcomed guests warmly and professionally.
- Ensured that all guest inquiries were answered promptly and accurately.
- Scheduled and managed appointments and appointment reminders via phone, text, and in person.
- Provided information on services, specials, and promotions to enhance the guest experience and encourage returned visits.
- Made sales pitches for different packages, programs, and bundles to increase company revenue and encourage guest loyalty.
- Worked for commission, which created a friendly, competitive environment with other associates.
- Collaborated with team members to maintain cleanliness and organization throughout the front desk area and the back of the building.
- Processed payments for various guest services and EWC products.
Food Cashier
IKEA
Stoughton, Massachusetts
02.2023 - 10.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in product selection and provided recommendations.
- Maintained cleanliness and organization of checkout area and surrounding spaces.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Supported promotional activities by informing customers about ongoing deals and offers.
- Performed opening, closing duties such as counting money in the drawer at start, end of shift.
- Ensured compliance with food safety regulations while handling food items.
Dietary Aide
Good Samaritan Medical Center
Brockton, Massachusetts
09.2021 - 05.2022
- Prepared and served nutritious meals to patients following dietary guidelines.
- Assisted in meal planning, ensuring compliance with patient dietary restrictions.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with nursing staff to address patient food preferences and needs.
- Set up trays and food service carts to deliver food to residents.
- Maintained a safe working environment by following all safety protocols.
Education
High School Diploma -
Foxborough Regional Charter School
Foxborough, MA06-2021
Associate of Science - Health Sciences
Bunker Hill Community College
Charlestown, MASkills
- Customer service
- Problem solving
- Team collaboration
- Hospitality and accommodation
- Effective communication
- Adaptability
- Attention to detail
- Leadership development
- Multitasking and organization
Languages
Haitian Creole
Native/ Bilingual
Timeline
Guest Service Associate
European Wax Center
03.2024 - 10.2024
Office Administrative Assistant
TopGolf
10.2023 - Current
Guest Service Associate
TopGolf
10.2023 - Current
ACE Trainer Lead
TopGolf
10.2023 - Current
Bay Host
TopGolf
10.2023 - Current
Food Cashier
IKEA
02.2023 - 10.2023
Dietary Aide
Good Samaritan Medical Center
09.2021 - 05.2022
High School Diploma -
Foxborough Regional Charter School
Associate of Science - Health Sciences
Bunker Hill Community College