Ana Elsa Montandon Vargas
Miami,FL
Summary
Dynamic Customer Service Representative with a proven track record at ADT, excelling in complaint resolution and technical troubleshooting. Developed effective training processes and maintained a detailed database to enhance promotional sales. Known for delivering exceptional customer care and demonstrating cultural awareness, ensuring a superior client experience.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry/assistant position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Assistant Volunteer
Freelance Accountant
10.2025 - Current
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Customer Service Representative
ADT
07.2022 - 10.2023
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded 20 to 30 calls a day, alongside email inquiries and assisted coworkers.
Education
High School Diploma -
Cescar
Dominican Republic, N.D06.2020
Skills
- Account updating
- Scheduling
- Complaint resolution
- Technical troubleshooting
- Computer proficiency
- Script adherence
- Reading comprehension
- Grammar
- Microsoft Excel
- Call center operations
- Cultural awareness
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Volunteer
Freelance Accountant
10.2025 - Current
Customer Service Representative
ADT
07.2022 - 10.2023
High School Diploma -
Cescar