Ana Engelhardt
Danbury,CT
Summary
Bilingual and highly motivated Sales and Customer Service professional with great communication skills. With a positive and energetic personality, I have the ability to multitask effectively with leadership skills and a hard working mentality. I am also a quick learner with integrity. Attentive listener, detail-oriented with excellent organizational abilities and leadership skills. My main priority is to ensure great customer satisfaction!
Overview
4
4
years of professional experience
Work History
Level 1 Stylist
Aveda A New Beginning
08.2019 - 03.2020
- In depth consultations with each guest to understand desires and suggest best products to meet needs.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Met targets consistently by working hard and with strong attention to detail.
- Highlights, balayage, root touchup, Brazilian Blowout, keratin treatments, shampoo, blow dry, haircuts, etc.
- Organized stylists' area after each guest and preparing for next guest to arrive (sometimes stylists run behind and do not have time).
- Taught new assistants daily tasks. Such as, making coffee or tea for guests, hot towels, laundry, etc.
- Strongly suggested guests' next appointment.
Fragrance Vendor
CoWorkx
09.2019 - 01.2020
- Introduced and encouraged customers to purchase fragrances with CoWorx instead of another line.
- Met company's daily and weekly goals consistently.
- Learned background on each product to better assist customer towards perfume/cologne best suited for them and their personal style.
- Listen to customers to understand and better suggest the perfect product for them.
- Suggested customers to fragrances similar to what they are looking for if product is not available or if it is from different company/line.
- Satisfied customers every day with fast, friendly, and knowledgeable support; especially during holidays.
- Approached people effectively with samples to gain interest.
Hairstylist
Pink Soda Salon
09.2020 - 12.2021
- Recorded notes for future reference about customer preferences and services delivered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Completed keratins.
- Mixed and applied color/highlights/lived in color/treatments.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Hairstylist
Luscious And Co
09.2021 - 07.2023
- Attended hair classes to stay up-to-date on latest trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Mixed and applied color/highlights/lived in color/treatments.
- Providing haircuts for women, not including pixie cuts.
- Began tape in extensions
- Help check out guests and book next appointment if needed.
- Educated customers on products to maximize benefits.
Hairstylist
Daniels Hair Studio
07.2023 - 09.2023
- Mixed and applied color/highlights/lived in color/treatments.
- Suggested treatments and styles to suit customer appearance and lifestyle.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products and at home hair care routine to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Licensed Cosmetologist - Licensed Cosmetologist
Riccis Toni & Guy
Newtown, CT08.2019
Skills
- Customer service
- Verbal communication
- Attention to detail
- Goal oriented and quick learner
- Proven teamwork and leadership
- Multitasking
- Problem-solving
- Product Knowledge
- Scalp Massages
- Cosmetology
- Women's Haircuts
- Hair Dying
- Hair Conditioning and Styling
- Cosmetology Industry Exposure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Worry is like a rocking chair, it will give you something to do, but it won’t get you anywhere.
Anonymous
Timeline
Hairstylist
Daniels Hair Studio
07.2023 - 09.2023
Hairstylist
Luscious And Co
09.2021 - 07.2023
Hairstylist
Pink Soda Salon
09.2020 - 12.2021
Fragrance Vendor
CoWorkx
09.2019 - 01.2020
Level 1 Stylist
Aveda A New Beginning
08.2019 - 03.2020
Licensed Cosmetologist - Licensed Cosmetologist
Riccis Toni & Guy