Ana Flores
Ceres,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Food Delivery Driver
DoorDash
01.2022 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
Manager of Operations
IC Help Multiservices
07.2021 - 01.2022
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Customer Service Representative
IC Help Multiservices
01.2021 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Food Delivery Driver
GrubHub
02.2020 - 12.2020
- Maintained positive relationships with customers to promote continued business opportunities.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
- Operated delivery vehicles safely and efficiently.
Customer Service Representative
Alorica
09.2013 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Architectural Studies - Environmental Architecture
UNIVERSIDAD MARIANO GALVEZ
Guatemala City, Guatemala2026
Student Equivalences -
Canada College
Redwood CityBachelor of Science - Computer Science And Programming
Lehnsen School
Guatemala City, Guatemala11.2007
Skills
- Quick Learner
- Critical Thinking
- Active Listening
- Problem Resolution
- Call center experience
- Computer Proficiency
- Follow-up skills
- Hardworking and Responsible
- Time Management
- Good Driving Record
- Late Shift Availability
Additional Information
Volunteer in the Guatemalan Chamber of Commerce in the North of California with the objective to promote Guatemalan business leaders expanding connections.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CulturePaid sick leaveHealthcare benefitsFlexible work hours4-day work weekWork from home optionTimeline
Food Delivery Driver
DoorDash
01.2022 - Current
Manager of Operations
IC Help Multiservices
07.2021 - 01.2022
Customer Service Representative
IC Help Multiservices
01.2021 - 07.2021
Food Delivery Driver
GrubHub
02.2020 - 12.2020
Customer Service Representative
Alorica
09.2013 - 08.2017
Bachelor of Architectural Studies - Environmental Architecture
UNIVERSIDAD MARIANO GALVEZ
Student Equivalences -
Canada College
Bachelor of Science - Computer Science And Programming
Lehnsen School