Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
AssistantManager

ANA GARVETT

Katy,TX

Summary

Resourceful Career Counselor focused on building successful education paths in support of career goals. Hardworking and resilient professional with deep understanding of company needs and market trends.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Career Advisor

Equus Workforce Solutions
Houston, TX
02.2022 - Current
  • Manages customers in their career exploration, including
  • Developing a relationship with customers
  • Actively listen to determine customers’ employment-training related wants and needs,
  • Identifying skills and abilities,
  • Evaluating past work experience, as it relates to current goals, and conducting through assessments to identify customers’ strengths and address challenges
  • Collaborate to establish short and long-term employment and career goals
  • Leverage external and system resources to achieve most effective outcomes
  • Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet customer’s needs
  • Provide ongoing communication to ensure customer’s needs are met and maintains contact with the individual to coach and support, recognize benchmarks, and achieve goals
  • Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid
  • Provide professional employment-training related counseling and advice about local labor market information, career exploration tools, resources, and job search
  • Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research.
  • Document Control
  • Case Management
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history
  • Maintained case files and documented actions
  • Assisted clients in building successful job search strategies

Program Assistant/LISO

Equus Workforce Solutions
Houston, TX
03.2021 - 02.2022
  • Actively answer over 50 incoming calls daily to assist and give proper information about services provided, schedule appointments, and other inquiries.
  • Provides support and information to staff to help with delivery of services to clients
  • Assists in implementation of special projects, such, resource fairs and or training
  • Works closely with other collaborating agencies to identify issues affecting families
  • Records information and resources into database
  • Scan and uploads documents into database and create electronic files
  • Maintains confidentiality and professional demeanor when dealing with hurricane survivors and/or any information regarding them and their families
  • Update Resource and vendor list
  • Submit Request to add new vendors
  • Provide innovative ideas and concepts to enhance Disaster Recovery Program
  • Answers telephone and gives information to callers or routes call to appropriate staff and places outgoing calls
  • Check emails, and voicemails
  • Ensure records are maintained in anticipation of external monitoring review
  • Assist with coordinating logistical aspects of program events as needed
  • Reads and routes incoming mail
  • Locates and attaches appropriate file to correspondence to be answered by respective management staff
  • Composes and types routine correspondence; makes copies of correspondence or other printed material
  • Forward invitations to meetings to staff and partners
  • Schedule rooms and coordinate meetings as directed
  • Creates, maintains and distributes standards manual for format of correspondence, memos, among others.
  • Coordinate delivery of payments when necessary
  • Submit Contracts Request when needed to procure goods and services
  • Keep record and reconcile all requests received
  • Confer with customers by telephone or in person to provide information about products or services, reset accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Assist in uploading new employee information in database
  • Enroll new employees in training platform
  • Save New Employee certificates and upload into system
  • Document control
  • Assisted with planning and coordinating day-to-day and special program activities
  • Prepared clearly written and formatted documents and reports
  • Made copies, proofed documents and distributed mail to provide administrative support to staff
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Managed both digital and physical filing systems and retrieved documents as required

Sales Consultant

Toyota of Katy
Katy, TX
06.2019 - 09.2019
  • Prospecting and attracting customers towards dealership, giving them good attention, and discovering their needs, offering them what best suits their budget and carrying out sales process according to company, following series of steps to achieve it 100%
  • Meet with manager and report daily goals achieved.

Account Executive

Mega TV Houston
Houston, TX
09.2019 - 03.2019
  • Prospect and offer entertainment, space to promote companies, products and services
  • Comply with deadlines of week, make weekly reports of prospects, visits, meetings, contracts, among others
  • Work together with Traffic and production department to meet customer needs.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
  • Built and strengthened relationships with new and existing accounts to drive revenue growth
  • Gained understanding of goals, objectives and processes to meet client business needs
  • Resolved issues promptly to drive satisfaction and enhance customer service
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action
  • Prepared additional quotes for current clients to upsell products and services
  • Collaborated with internal teams to develop account strategy
  • Gathered information from clients to secure accounts, verify payment and identify special requirements
  • Presented product concepts and offerings to meet client specifications and preferences
  • Distributed marketing materials to existing and prospective clients to promote products and services
  • Identified customer needs to achieve service levels that met and exceeded expectations

Account Manager

Bs Technology
Santiago De Chile, Chile
09.2017 - 05.2018
  • Bs Technology is a Google Cloud Partner, was in charge of calling potential clients from large and small businesses, who were interested in changing their way of using emails by offering Google Cloud products, such as Corporative email, Hosting
  • Send budgets and schedule meetings with technology directors of those companies.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
  • Managed book of business to maintain positive relationships and make effective client-related decisions
  • Listened attentively to client feedback to create stronger relations and shape business
  • Educated clients on new products or services to increase customer engagement with brand

Assistant

Industrias Rivera
Maracaibo, Venezuela
01.2015 - 03.2017
  • Industrias Rivera was a family business that prepared and offered agricultural products to dairy companies
  • As Manager and Owner’s Assistant
  • Organizing bills, making deposits and transfers, talking with their customers as well as delivering product, taking calls and orders, and writing documents.
  • Created and updated records and files to maintain document compliance
  • Acquired product and service knowledge to provide solutions to customers
  • Maintained well-stocked and organized office supply room to aid in inventory management
  • Answered phones to process requests, transfer calls or relay messages to appropriate personnel
  • Offered technical support and troubleshot issues to enhance office productivity
  • Translated information into electronic forms by compiling and sorting data
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery
  • Communicated with management to explain issues and formulate solutions

Education

Professional Interpreter Certification - Language Interpretation And Translation

Virginia Institute of Interpreting
Houston, TX
02.2022

Bachelor of Communication - Public Relations, Advertising, And Applied Communication

Universidad Dr. Rafael Belloso Chacin
Maracaibo
12.2006

Advanced English Certification - Advanced English

CEVAZ
Maracaibo
07.2006

Skills

  • Empathy
  • Active listening
  • Proactive
  • Reliable
  • Microsoft Office
  • Customer Service
  • Flexible & Adaptable
  • Collaboration
  • Self-motivated professional
  • G-Suite
  • Conflict resolution
  • Good listening skills
  • Active Listening
  • Job Search Instruction

Certification

  • Professional Interpreter Training - August 2021-February 2022

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Career Advisor

Equus Workforce Solutions
02.2022 - Current

Program Assistant/LISO

Equus Workforce Solutions
03.2021 - 02.2022

Account Executive

Mega TV Houston
09.2019 - 03.2019

Sales Consultant

Toyota of Katy
06.2019 - 09.2019

Account Manager

Bs Technology
09.2017 - 05.2018

Assistant

Industrias Rivera
01.2015 - 03.2017

Professional Interpreter Certification - Language Interpretation And Translation

Virginia Institute of Interpreting

Bachelor of Communication - Public Relations, Advertising, And Applied Communication

Universidad Dr. Rafael Belloso Chacin

Advanced English Certification - Advanced English

CEVAZ

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