Detail-oriented Patient Services Coordinator with expertise in scheduling, patient care, and EMR management. Bilingual in English and Spanish, ensuring effective communication and coordination for optimal patient experiences.
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator
Montgomery Village Eye Center
Gaithersburg, Maryland
11.2023 - Current
Answer Phone
Schedule Appointments
Patient Charting
Verifying Insurance Benefits
Pretesting patients before they see the doctor, such as autorefractions, IOP, and retinal screening.
Patient Services Coordinator
Urbana Eye Care
Frederick, Maryland
08.2020 - 10.2023
Assist With Manager duties
Answering Phones
Assist With Preliminary exams
Verifying Insurances
Billing out exams
Schedule appointments
Pretesting Patients before the see the Doctor
Patient Services Coordinator
MyEyeDr.
Olney, Maryland
03.2016 - 08.2020
Answered telephone calls to schedule appointments and answer patient questions.
Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Schedule Appointments
Insertion & Removal Glasses
Pretesting Patients, before they see the Doctor.
Performed data entry into electronic health record system.
Ensured medical records were accurately updated with patient information.
Take-Out Specialist
Chipotle Mexican Grill
Silver Spring, Maryland
11.2014 - 11.2016
Prepared take-out orders with attention to detail and quality standards.
Maintained cleanliness and organization of the take-out area at all times.
Ensured accurate order fulfillment and timely service for customers.
Collaborated with kitchen staff to streamline order processing and delivery.
Handled cash transactions and processed payments efficiently at the register.
Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
Created contact database from online, mobile, and phone customers to tailor offers and promotions matching habits and preferences.