Ana G. Ríos
San Juan,PR
Summary
Skillful, fully bilingual and dedicated administrative professional with experience in the coordination, planning, and support of daily operational and clerical functions. Ambitious, hard-working and proactive woman who loves to challenge personal limit and get things done. Aiming to contribute to a sustainable media agency and achieve an assistant position.
Demonstrated capacity to provide comprehensive support for executive-level staff including tasks such as scheduling interviews, meetings and trainings, coordinating travel and effectively managing all essential tasks. Proven track record of excelled customer service.
Overview
5
5
years of professional experience
Work History
Social Media Manager
Freelance
San Juan, PR
10.2020 - Current
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Generate and edit videos, pictures and media for posting on social platforms.
Call Center Executive
WEBHELP PUERTO RICO
10.2019 - 10.2020
- Provided excellent customer service and take calls from customers, answering questions or addressing any concerns.
- Tasks included handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems also worked with tickets and high volume of emails to provide service online.
Sales Representative and Client Service Associate
IZONE SOLUTIONS
06.2014 - 01.2016
- Provided excellent customer service
- Tasks included data entry, inventory management, and update in Excel and word
- Assist customers by answering questions efficiently and effectively
- Also worked register, collected pay via cash, ATH, or credit card.
General Administrative Assistant
BELCORP
San Juan
07.2012 - 08.2012
- Provided clerical & administrative support to HR and Accounting department during summer time
- Tasks included but were not limited to interviews scheduling, answering and direct calls as requested, filing and document keeping, send faxes, make copies and data entry.
HR Administrative Assistant
MARRIOTT NORTH HOTEL
07.2010 - 08.2010
- Provided clerical & administrative support to the director of Human Resources
- Tasks included were receive job applications and schedule interviews, answering the phone, documents filing, send faxes and make copies.
Education
Master Of Science - Digital Marketing
Universidad Sagrado Corazon
San Juan, PR01.2022
Bachelor - Science – Forensic Psychology
Universidad De Puerto Rico
Carolina06.2016
Skills
- Fluent Bilingual
- Proficient in Social Media Targeting and Communication
- Highly focused in complying with all policies and procedures within corporate regulations
- Excellent copywriting and editing skills, close attention to detail
- Time management, organization
- Agenda Control
Timeline
Social Media Manager
Freelance
10.2020 - Current
Call Center Executive
WEBHELP PUERTO RICO
10.2019 - 10.2020
Sales Representative and Client Service Associate
IZONE SOLUTIONS
06.2014 - 01.2016
General Administrative Assistant
BELCORP
07.2012 - 08.2012
HR Administrative Assistant
MARRIOTT NORTH HOTEL
07.2010 - 08.2010
Master Of Science - Digital Marketing
Universidad Sagrado Corazon
Bachelor - Science – Forensic Psychology
Universidad De Puerto Rico
Similar Profiles
Jalen DoveJalen Dove
Digital Media Strategist at FreelanceDigital Media Strategist at Freelance
Cindy HurniCindy Hurni
Couturière at FreelanceCouturière at Freelance
Joaquin FletcherJoaquin Fletcher
Photographer/Video Editor at FreelancePhotographer/Video Editor at Freelance
Amelia GilbertAmelia Gilbert
Babysitter at FreelanceBabysitter at Freelance
Gabriel J Hernández SánchezGabriel J Hernández Sánchez
Senior Technician at Protective Security SystemsSenior Technician at Protective Security Systems