Ana G. Almeida Franco
Ashland,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adapt easily to changes, perform well working with others or unsupervised. Have a love for learning and quickly mastering new skills to be used.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Florida Bay Outfitters
Key Largo, FL
05.2022 - 03.2024
- Helped the manager from opening to closing dealing with shift scheduling, tour cancellations, scheduled tour reservations via phone/computer/walk-in, answered emails, booked large school groups months in advance and many other functions to maintain operational standards each day.
- Helped with staff performance and addressed issues.
- Improve customer service standards and online reviews (TripAdvisor/Viator/Google)
- Trained new hires on POS systems, nightly deposits, counted and reset cash banks, kept team members informed on new merchandise to improve their sales and performance.
- Attended Surf Expo and iCast in Orlando to seek new merchandise for the store and owners
- Entered/Corrected time/attendance logs in preparation for payroll.
- Ensured all necessary documents were in order and signed prior to sending to payroll.
- Coordinated daily operations with the tour guide and driver for pick-up/drop off/return times with the team via text while on-site.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Real Estate Sales Associate
RE/MAX Professional
Guayaquil, Ecuador
08.2019 - 03.2021
- Generated leads through cold calling, referrals and networking activities.
- Organized open houses and other events to promote properties for sale.
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Assisted clients in obtaining financing from banks or other lending institutions.
- Negotiated contracts between buyers and sellers of real estate.
- Created marketing materials such as brochures or flyers advertising available properties.
- Collaborated with agents, brokers and other professionals to facilitate successful transactions.
Sales Associate
Boutique Pandora, Plaza Vendome - Almacenes Juan Eljuri S.A.
Guayaquil, Ecuador
09.2018 - 02.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Human Resources Assistant
Humane Business School
Guayaquil, Ecuador
11.2017 - 02.2018
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Updated employee database with changes in job title, salary information or contact details.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Assisted with planning, organizing and coordinating company events.
- Developed and maintained training materials and benefits packets for new hires.
Administrator
Humane Business School
Guayaquil, Ecuador
09.2016 - 11.2017
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Maintained filing system for important documents such as contracts and invoices.
- Improved office organization by developing filing system and customer database protocols.
- Coordinated meetings, conferences, travel arrangements.
- Prepared reports on various projects for management review.
- Designed forms and templates to streamline workflow processes within the organization.
Assistant Manager
Humane Business School
Guayaquil, Ecuador
08.2014 - 09.2016
- Monitored inventory levels of office supplies and placed orders as needed.
- Utilized computer applications such as Microsoft Office Suite proficiently.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Provided general administrative support including answering phones, typing letters, reports and memos.
Education
Nutrition -
Aprende Institute
Online01-2021
International Business -
Universidad Católica Santiago de Guayaquil
Guayaquil01.2015
High School Diploma -
Unidad Educativa Particular Emerson
Guayaquil01.2009
Skills
- Microsoft Office
- Inventory purchasing
- Stock control
- Staff Management
- Bilingual (Spanish)
- Drivers License
References
Robert Stoky - Florida Bay Outfitters
Business Owner
(305) 522-1300
Suri Fernandez
Coworker
(786) 317-8106
Lyneé Orloff
Trainee
(863) 651-8410
Timeline
Assistant Manager
Florida Bay Outfitters
05.2022 - 03.2024
Real Estate Sales Associate
RE/MAX Professional
08.2019 - 03.2021
Sales Associate
Boutique Pandora, Plaza Vendome - Almacenes Juan Eljuri S.A.
09.2018 - 02.2019
Human Resources Assistant
Humane Business School
11.2017 - 02.2018
Administrator
Humane Business School
09.2016 - 11.2017
Assistant Manager
Humane Business School
08.2014 - 09.2016
Nutrition -
Aprende Institute
International Business -
Universidad Católica Santiago de Guayaquil
High School Diploma -
Unidad Educativa Particular Emerson
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