Ana Gabriela Batista
Antioch,CA
Summary
Resourceful bilingual Coordinator possessing great prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering over 18 months of hands-on experience handling various administrative duties and tasks in SLS and ILS settings.
Overview
2
2
years of professional experience
Work History
SLS Service Coordinator
Bright Horizon, Inc
Antioch , CA
2023.07 - Current
- Coordinated service schedules and appointments with clients.
- Maintained accurate records of services provided for each client.
- Researched, identified and resolved customer complaints in a timely manner.
- Developed strategies for improving customer experience with the organization's services.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Monitored email and phone communication to provide prompt responses and solutions.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Developed individualized support plans for clients to meet their needs.
- Ensured that clients followed prescribed medical treatments and medications.
ILS Lead Instructor
Meaninful Life, Inc.
Antioch , CA
2023.08 - Current
- Conducted training sessions for new instructors and provided feedback on their performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted assessments of clients' independent living skills and devised individualized plans to meet their needs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Contributed to case reviews of client status and progress.
ILS Instructor
Meaningful Life, Inc.
Antioch , CA
2023.03 - 2023.08
- Monitored client progress by tracking goals achieved or modified based on performance.
- Created a safe environment for learning by developing trust between instructor and client.
- Helped individuals develop confidence in their abilities through positive reinforcement.
- Advised participants on how to access community resources such as housing assistance programs or food pantries.
- Assisted clients in identifying potential employment opportunities within their local area.
- Evaluated participant's current living situation and provided recommendations for improvement when necessary.
- Assessed individual needs and created personalized plans to improve independent living skills.
- Provided guidance and support to individuals with disabilities in order to help them learn life skills such as communication, budgeting, problem-solving, self-care, and socialization.
- Facilitated activities that promote independence while encouraging healthy decision making.
- Instructed clients on how to use public transportation safely and efficiently.
- Demonstrated proper nutrition habits for meal planning and preparation.
SLS Lead Staff
Bright Horizon, Inc
Antioch , CA
2022.12 - 2023.07
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Scheduled medical appointments for the clients and provided transportation when necessary.
- Kept detailed records of services performed each day along with any changes in condition or behavior.
- Developed individualized plans for each client based on their unique needs and preferences.
SLS Personal Attendant
Bright Horizon, Inc
Antioch , CA
2022.06 - 2022.12
- Provided compassionate care while ensuring client safety and comfort.
- Administered medications in accordance with physician's orders.
- Recorded client information such as condition, diet and progress reports.
- Accompanied clients on outings such as shopping trips, recreational activities and doctor visits.
- Maintained a safe environment by adhering to agency policies and procedures.
- Communicated effectively with family members regarding client's needs and progress.
- Engaged clients in conversation to stimulate cognitive abilities and promote socialization.
- Provided emotional support to individuals dealing with illness, disability or other life challenges.
- Developed positive relationships with clients while respecting their dignity and autonomy.
- Responded quickly to emergency situations using appropriate interventions.
- Observed patient behavior, documented incidents, reported concerns promptly.
- Promoted independence by encouraging clients to perform self-care tasks whenever possible.
Education
Adult/Infant/Child CPR & First Aid -
Life Training Resources
2024-04
Direct Support Profesional Year 1 -
Department of Developmental Services
2023-04
CPR & First Aid -
EMS Safety
2022-05
High School Diploma -
IPVCE Luis Urquiza
Las Tunas, Cuba2019-05
Skills
- Adaptive Learning
- Mentoring abilities
- Excellent Communication
- Organizational Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
ILS Lead Instructor
Meaninful Life, Inc.
2023.08 - Current
SLS Service Coordinator
Bright Horizon, Inc
2023.07 - Current
ILS Instructor
Meaningful Life, Inc.
2023.03 - 2023.08
SLS Lead Staff
Bright Horizon, Inc
2022.12 - 2023.07
SLS Personal Attendant
Bright Horizon, Inc
2022.06 - 2022.12
Adult/Infant/Child CPR & First Aid -
Life Training Resources
Direct Support Profesional Year 1 -
Department of Developmental Services
CPR & First Aid -
EMS Safety
High School Diploma -
IPVCE Luis Urquiza
Similar Profiles
FOLASHADE GRACE ONAYADEFOLASHADE GRACE ONAYADE
Early Childhood Educator at BRIGHT HORIZON NURSERYEarly Childhood Educator at BRIGHT HORIZON NURSERY
Mohamed OmarMohamed Omar
Senior Procurement Officer at Bright Horizon Contracting CompanySenior Procurement Officer at Bright Horizon Contracting Company
Barbara BenoitBarbara Benoit
Logistics Manager at Bright Horizon TransportationLogistics Manager at Bright Horizon Transportation