Ana Gabriela Cadena
Clifton
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 3 years of guest service experience in hospitality industry.
Overview
2
2
years of professional experience
Work History
Waitress
IHOP
06.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
Viva Margarita Restaurant
05.2022 - 05.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Front Desk Agent
Hotel 1661 Inn
04.2021 - 04.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Education
Diploma - Business Management
University of America
Quito,Ec06.2021
Bachelor's Management - Hospitality Administration And Management
Pontificial Catholic University of Ecuador
Quito,EC07.2017
Skills
- Customer Relationship Management
- Anticipating Guest Needs
- Customer Loyalty
- Administrative Assistance
- Orientating and Training
Languages
Spanish
Native or Bilingual
Timeline
Waitress
IHOP
06.2023 - Current
Waitress
Viva Margarita Restaurant
05.2022 - 05.2023
Front Desk Agent
Hotel 1661 Inn
04.2021 - 04.2022
Diploma - Business Management
University of America
Bachelor's Management - Hospitality Administration And Management
Pontificial Catholic University of Ecuador
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