Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANA GABRIELA FIERRO

Sunland Park,NM

Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Family Dollar
Sunland Park, NM
03.2017 - Current
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Customer Service Cashier

Kmart, Sears Holding
El Paso, TX
02.2013 - 12.2016
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Processed credit card transactions accurately and efficiently.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.

Store Associate

Albertsons
EL PASO, TX
01.2011 - 02.2013
  • Reconciled daily sales transactions against cash registers totals.
  • Operated scanning equipment for price checks and stock replenishment.
  • Addressed customer complaints in a professional manner.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Performed daily opening and closing procedures for store operation.

Education

High School Diploma -

Santa Teresa High School
Santa Teresa, NM
08-2011

Skills

  • Store Organization
  • Records Management
  • Operations Oversight
  • Department Oversight
  • Customer Relations
  • Time Management
  • Staff Scheduling
  • Team Building and Leadership
  • Team Management
  • Staff Management
  • Program Administration
  • Customer experience

Languages

Spanish
Professional

Timeline

Assistant Store Manager

Family Dollar
03.2017 - Current

Customer Service Cashier

Kmart, Sears Holding
02.2013 - 12.2016

Store Associate

Albertsons
01.2011 - 02.2013

High School Diploma -

Santa Teresa High School

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ANA GABRIELA FIERRO