Ana Georgina Rios
Oxnard,CA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Miramar Eye Specialists
04.2021 - 11.2021
- Answered multi-line phone system and promptly transferred calls.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assisted with completion of forms or sign-in procedures.
- Documented and distributed messages to support timely communications
- Patient check in and out
- Scheduled appointments and maintained and updated appointment calendars
- Received payments and recorded receipts for services.
Shift Manager
Del Taco
10.2018 - 01.2021
- Performed cleaning tasks, keeping store neat and organized.
- Introduced promotions and sale opportunities, enticing customers.
- Engaged with guests to understand and anticipate customer service needs
- Work close with customer to determine their needs
- Answer questions and suggest product to customers
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
Adidas
10.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
Vans
10.2013 - 03.2014
- Engaged with guests to understand and anticipate customer service needs
- Responsible for coordinating the sales department
- Ensuring sales were reached
- Implement training, motivating staff, assisting with visuals and ensuring positive customer service
Education
Channel Islands High School
06.2012
Skills
- Bilingual
- Customer Service
- Communication
- Leadership
- Organized and Detailed
- Problem Solving
- Quick learner
Certification
Servsafe Certification
Languages
Spanish
English
Timeline
Front Desk Receptionist
Miramar Eye Specialists
04.2021 - 11.2021
Shift Manager
Del Taco
10.2018 - 01.2021
Sales Associate
Adidas
10.2016 - 04.2017
Vans
10.2013 - 03.2014
Channel Islands High School
Servsafe Certification
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