ANAGHA JOSHI
Boston,USA
Summary
Dynamic professional with extensive experience at Synchrony Bank, excelling in customer relationship management and talent acquisition. Proven track record in fostering long-term partnerships and enhancing operational efficiency. Skilled in policies and procedure management, leveraging MS Office Suite to streamline processes while promoting diversity and inclusion in the workplace.
Overview
19
19
years of professional experience
Work History
CONSULTANT
SYNCHRONY BANK
Boston, Massachusetts
05.2023 - Current
- Facilitated meetings with merchants to discuss bank rates and loan types.
- Cultivated relationships with key decision-makers, resulting in repeat business.
- Conducted welcome calls upon contract receipt to inform customers about loans and rates.
- Assessed payment notifications and executed necessary actions promptly.
- Collected and communicated accounts receivable information to relevant stakeholders.
- Posted customer payments, ensuring accurate fund application.
- Participated in weekly meetings to evaluate status of overdue accounts.
- Recorded and coded payments in accounting system using CRM tools such as Salesforce.
Human Resource Administrator
SURYADATTA GROUP OF INSTITUTES
PUNE, INDIA
01.2013 - 01.2022
- Company Overview: An accredited educational institution for all ages offering multiple degree certifications.
- Handled payroll for 450 employees and managed benefits.
- Managed full recruitment life cycle including job posting, interviewing, and onboarding orientation.
- Co-ordinated with external recruiting agencies.
- Created data & documentation for policies & procedures, statutory compliance, exit formalities, employee engagement, attendance, and leave management through the CRM system.
- Maintained human resources records on new hires, transfers, changes in job classification, tracking vacation, sick and personal time.
- Provided administrative support for Human Resources and Safety Departments.
- An accredited educational institution for all ages offering multiple degree certifications.
Travel Executive
TRUST TRAVEL
MUMBAI, INDIA
01.2009 - 01.2010
- Company Overview: A corporate travel agency.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Managed over 100+ customers on various ticketing systems.
- Submission of applications and collection of passports.
- Consultation with different consulates.
- A corporate travel agency.
Travel Executive
NIVALINK PVT, LTD.
MUMBAI, INDIA
01.2007 - 01.2008
- Company Overview: An end to end solution provider for Weekend Getaways, Group Getaways, Holidays and International Travel.
- Provided Domestic Ticketing and Domestic Hotel Bookings for both B2B and B2C clientele as well as consulate coordination.
- Submission of applications and collection of passports.
- Maintained operational proficiency in accordance with both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Strategically fostered brand awareness, focusing on international destinations, upselling new offers to existing clients.
- An end to end solution provider for Weekend Getaways, Group Getaways, Holidays and International Travel.
Education
MBA - Human Resources
Savitribai Phule Pune University
Pune, India01.2018
BA - History
Mumbai University
Mumbai, India01.2009
Skills
- Talent Acquisition & Onboarding
- Policies & Procedure Management
- Diversity, Equity & Inclusion Experience
- Customer Relationship Management(CRM)
- Employee Records Management
- MS Office Suite (Excel, Word, PowerPoint, Outlook)
- Extra Edge
Websites
Languages
- English, Fluent
- Marathi, Native
- Hindi, Native
Timeline
CONSULTANT
SYNCHRONY BANK
05.2023 - Current
Human Resource Administrator
SURYADATTA GROUP OF INSTITUTES
01.2013 - 01.2022
Travel Executive
TRUST TRAVEL
01.2009 - 01.2010
Travel Executive
NIVALINK PVT, LTD.
01.2007 - 01.2008
MBA - Human Resources
Savitribai Phule Pune University
BA - History
Mumbai University
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