Anagha Menon
Dallas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Pathways Operations Manager
Amazon
02.2022 - Current
- Lead daily operations, maintaining a deviation under 5% to plan, overseeing volume planning, scheduling, staffing, and resource allocations
- Achieved an average growth rate of 19.88% in total volume processed and 1.75% in cost in 4 months (Sept to Dec 2023)
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified occupational safety risks, conducted work-site safety analyses, and collaborated with senior leadership and cross-functional teams to share best practices
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents during shift by 66.67%.
- Conducted regular performance reviews for Area Managers identifying areas for improvement and developing action plans to address them.
Pathways Operations Manager Intern
Amazon
05.2022 - 08.2022
- Developed a tool for shift level freight planning to be utilized quarterly by tracking data trends, to improve the visibility to trailer content by 70% thereby increasing shift planning accuracy.
- Implemented the new process successfully by managing and coordinating with the inbound team and reduced manual labor time by 99% using the visibility tool to lookup the receive history of an item.
- Reduced the additional labor cost per month by $55,000 (6700 additional hours monthly), resulting in an annual saving of 6 million USD.
Asst. Manager Application Specialist
Philips India Ltd
12.2017 - 04.2021
- Established team priorities, planning schedules and delegating assignments to meet coverage and service demands for South India.
- Implemented team training programs, enhancing product knowledge and improving customer service skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized supply chain efficiency by using matrix function of Excel to ensure reduced transportation costs and zero errors.
- Coordinated with third party vendors to ensure timely delivery of products and resolve any supply chain issues.
Field Service Engineer
Philips India Ltd
07.2016 - 12.2017
- Provided expert technical assistance during onsite installation, ensuring proper setup and alignment of Ultra Sound machinery components to meet the varying requirements of customers.
- Conduct in-depth analysis to troubleshoot technical issues, ensuring prompt resolutions for heightened customer satisfaction
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports to meet annual targets.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
Education
Master of Science - Supply Chain Management
The University of Texas At Dallas
Dallas, TX12.2022
Bachelors in Electronics and Biomedical Engineering -
Cochin University of Science and Technology
04.2016
Skills
- Resource Allocation
- Data Evaluation
- Performance monitoring
- Customer Relationship Management
- Cross-functional communications
- Process Improvements
https://www.linkedin.com/in/anagha-menon-87a994a9/
Accomplishments
- Scholar with recognition – UT Dallas.
- Making Philips Proud- Applauded for significant contribution in OIT (Order Intake) and Revenue generation- Jan 2020 / Jan 2019.
- Hall of fame Star Awards - Star performer - Clinical event handling and management - October 2018. (Co-ordinated and managed India's biggest annual conference -CUSP).
- Salute your commitment awards June/August 2018. (For assuring customer satisfaction by providing prompt solutions).
Technical Skills Certifications
Lean Basic Certification, Lean Six Sigma foundation, Project Management Professional (on going)., SAP, Microsoft Excel, MySQL
Timeline
Pathways Operations Manager Intern
Amazon
05.2022 - 08.2022
Pathways Operations Manager
Amazon
02.2022 - Current
Asst. Manager Application Specialist
Philips India Ltd
12.2017 - 04.2021
Field Service Engineer
Philips India Ltd
07.2016 - 12.2017
Master of Science - Supply Chain Management
The University of Texas At Dallas
Bachelors in Electronics and Biomedical Engineering -
Cochin University of Science and Technology