ANA GLADYS GONZALEZ
LOUISVILLE,KY
Summary
Driven professional with a proven track record at Hospital, excelling in customer satisfaction and document management. Mastered telephone etiquette and database entry, enhancing operational efficiency and reducing data entry errors significantly. Skilled in managing sensitive information and optimizing time management through effective scheduling and communication strategies.
Overview
19
19
years of professional experience
Work History
Full Clerk in a Store
Wholesale Store
09.2008 - 05.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Hospital Secretary
Hospital
01.2005 - 06.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
Bachelor of Arts - Comunication
University Carlos Rafael
Cienfuegos Cuba05.2004
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Database entry
- Filing systems
- Document Management
Timeline
Full Clerk in a Store
Wholesale Store
09.2008 - 05.2024
Hospital Secretary
Hospital
01.2005 - 06.2008
Bachelor of Arts - Comunication
University Carlos Rafael
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