Ana Gladys Guizar
Lake Elsinore,CA
Summary
Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique.
Overview
13
13
years of professional experience
Work History
Eyelash Technician
Self-employeed
Anaheim, CA
12.2023 - Current
- Cleaned client eyes prior to lash application with gentle eye makeup remove wipes.
- Generated new clients using referral program.
- Performed eyelash tinting and services.
- Operated cash registers to receive payments from patrons.
- Removed old eyelash extensions from clients' eyes with special removal solutions.
- Responded to customer inquiries by phone, email, and in person.
- Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
- Built strong relationships with customers through providing excellent customer service experience.
Customer Service Representative
Meritor
Anaheim, CA
07.2023 - 12.2023
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Strengthened customer retention by offering discount options.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist
Baron HR
Anaheim
02.2017 - 04.2019
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Sorted incoming mail and directed to correct personnel each day.
Warehouse Packer
Amazon
Moreno Valley, CA
02.2014 - 12.2016
- Tracked outgoing orders to provide shipping status to customers.
- Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
- Placed products on conveyors for final wrapping and shipment.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Installed protective bracing, padding, or strapping, to prevent shifting or damage to items being transported.
Receptionist
SC Staffing
Placentia, CA
06.2012 - 01.2014
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Sorted incoming mail and directed to correct personnel each day.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated and recorded customer or client information to maintain accounts.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
High School Diploma -
Starmount High
North, SC05-2005
Skills
- Lash lift and tint
- Eyelash extension application
- Aftercare instructions
- Classic lash extensions
- Sanitation standards
- Hygiene and sanitation
- Scheduling
- Document management
- Clerical support
- Data inputting
- Reception desk management
- Phone etiquette
- Microsoft outlook
- Positive and professional
- 10-key
- Microsoft Excel
- Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Eyelash Technician
Self-employeed
12.2023 - Current
Customer Service Representative
Meritor
07.2023 - 12.2023
Receptionist
Baron HR
02.2017 - 04.2019
Warehouse Packer
Amazon
02.2014 - 12.2016
Receptionist
SC Staffing
06.2012 - 01.2014
High School Diploma -
Starmount High
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