Ana Grace Prudente

Assistant BC Manager position was abolished.

• Same job description for Retail Personal Banker

• Provide effective sales and talent leadership by developing strategic plans for day-to-day financial operations
• Supervised daily operations, ensuring compliance with banking regulations and policies.
• Proactively managing disciplined operational risk activities and executing operational management objectives.
• Execute marketing activities for attraction, expansion and retention of customers leading to revenue growth in loans, deposits and income.
• Trained and mentored staff on customer service excellence and operational procedures.

• Provide remarkable customer service through customer interactions, opening accounts, problem resolution and financial reviews.
• Continually boosted branch production and revenue by consistently meeting monthly sales goals
• Analyzed client financial needs by promoting and recommending appropriate products and services, driving customer satisfaction
• Cultivated long-term relationships with clients, enhancing trust and loyalty through personalized banking solutions.

• Processed transactions accurately, ensuring compliance with bank policies and procedures.