ANAH KHAN
Texas
Summary
Dynamic project leader specializing in healthcare management and process optimization. Demonstrated success in managing large teams, overcoming operational challenges, and achieving quantifiable results. Proficient in data visualization and project management, with PMP and Six Sigma Black Belt certifications pending in 2025. Extensive experience in operations, production management, and organizational development across diverse industries enhances the ability to devise and implement effective production strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Revenue Cycle Operations Manager – AR Operations
Virtual Business Office Associates for PWC
03.2024 - Current
- Managed operations for the physician billing segment of a large healthcare client, overseeing team leads, analysts, and AR representatives
- Assessed extensive inventory backlog and implemented strategies to resolve accounts, meeting operational targets
- Conducted in-depth analyses of workflows, identified inefficiencies, and implemented process enhancements
- Created training templates and job aids for continuous team development
- Deployed VoiceX system to reduce call wait times and improve account resolution productivity
- Regularly collaborated with AR representatives and provided strategic insights to improve claims resolution rates and streamline front-end processes
Clinical Project Manager Intern
Humana Institute
09.2023 - 05.2024
- Designed and coordinated a private equity in healthcare seminar at the University of Houston
- Assisted in the planning and execution of healthcare projects focusing on investment strategies and operational improvement
- Developed project timelines, conducted research, and collaborated with academic and industry stakeholders
- Managed operations for the physician billing segment of a large healthcare client, overseeing team leads, analysts, and AR representatives
Director of Operations
HealthRecon Connect
03.2022 - 07.2023
- Successfully managed 10-15 clients by developing and maintaining positive relationships and ensuring their satisfaction with services provided
- Managed the revenue cycle operations and staff, including billing, collections, and denial management (approx
- 30-40 FTE's)
- Implemented a new communication protocol that streamlined the flow of information between departments, that allowed efficient tracking of internal and external deliverables and tasks
- Developed and implemented revenue cycle strategies and goals, identified trends and found solutions to optimize billing and collections, reduce bad debt, and increase cash flow
- Turned a 30-40k monthly cash deposit account into a 100k+ monthly cash earning account
- Collaborated with cross-functional teams, including clinical departments, finance, and IT, to improve revenue cycle processes and maximize revenue opportunities
- Analyzed billing and collection data to identify trends and areas for improvement, and implemented corrective actions as needed
- Created weekly calls with all department representatives for each client to work through internal processes and work cohesively
- Provided regular reports to management on revenue cycle performance and made recommendations for improvements
- I reported directly to the CEO and COO
- Created standard operating procedures (SOPs) and contracts to ensure consistency and efficiency in revenue cycle operations
- Trained revenue cycle staff on SOPs and contracts, resulting in increased productivity and accuracy
- Extensive experience using Tableau Dashboard and Power BI for data visualization and analysis, as well as proficiency in all Microsoft tools
- I have worked with various EMR systems and billing software platforms to manage revenue cycle operations and drive process improvements
Project Manager
1230 Media
12.2018 - 12.2021
- Created long and short term plans for specific projects and delegated tasks for each project
- Served as a point of contact for the team if any concerns, questions, or complications arise with a project
- Communicating with clients to keep the project aligned with their goals
- Conducted quality control on the projects throughout development to maintain standard expectations
- Monitored and reevaluated budgeting for project manipulations and adjusted schedules as needed
- Implemented agile methodology to ensure client satisfaction and produce fast, efficient and quality production of each project
- Tableau, SQL, WordPress, Java and minimal experience with python
Lead Collections Specialist
Legacy Community Health
05.2018 - 12.2018
- Analyzed and interpreted claims to make sure they are accurately sent to insurance companies
- Followed up with insurance companies on unpaid insurance accounts in aging reports
- Identified trends and carrier issues relating to billing and reimbursements
- Processed appeals and conducted grant adjustments and write-offs
- Distributed and assigned carriers to individual team members to retrieve payment and claim information
- Coordinated weekly team meetings with 5-6 members, regarding assigned tasks
- Conducted root cause analysis and risk management
- Scheduled biweekly 1 on 1 meetings to follow-up and address any concerns or questions
- Created process automation to improve revenue cycle outcomes while reducing cost
- Used different software’s such as but not limited to; EPIC, Centricity, McKesson, Excel
Medical Billing Manager
Coastal Pediatric Therapy Center
01.2017 - 12.2017
- Managed a team of 2 billing specialists by distributing tasks and dividing carrier assignments
- Evaluated patient financial status, assessed delinquent accounts, and resolved patient billing complaints
- Created process automation to improve revenue cycle outcomes while reducing costs
- Worked with credentialing for insurance verifications and contracting with various entities
- Revenue Cycle management involving appeals, denials and reimbursements
- Processed payments from insurance/ prepared daily deposits
Practice Manager
Family Health Center
01.2014 - 09.2016
- Established and implemented effective workplace procedures
- Ensured policies and best practices are up to standard and government regulations for risk management
- Hired, trained and monitored administrant and supervised daily practice operations such as billing, debt collections, security and occupational health and safety
- Monitored the inventory for medications and medical equipment and organized for resupply
- Interacted with patients and addressed their complaints
- Regularly conducting root cause analysis and risk management for continuous improvement
- Collaborated with Physician and Practice Manager to develop business strategies and patient services
Education
Bachelor of Arts - Public Health With Minor in Biology And Finance
University of Houston
Houston, TexasMaster of Public Health - Healthcare Management
UTHealth School of Public Health
Houston, TexasSkills
- Data visualization
- Project management
- Tableau
- Power BI
- Microsoft tools
- EMR systems
- Billing software platforms
- Project Management: PMP-certified (pending Q1 2025), Agile, and Waterfall methodologies
- Operations and Logistics: Resource allocation, vendor management, and supply chain coordination
- Technical: Microsoft Excel (Pivot Tables, Charts), Tableau, Power BI, MS Project, ERP systems
- Communication: Stakeholder presentations, cost-benefit analyses, team collaboration
- Healthcare Industry: Compliance, equipment installation, medical operations integration
- Process Improvement: Six Sigma Black Belt (pending Q1 2025), Lean methodologies
- Project management experience
- Client interaction
- Team collaboration and cooperation
Certification
- PMP, Q1 2025
- Six Sigma Black Belt, Q1 2025
References
References available upon request.
Timeline
Revenue Cycle Operations Manager – AR Operations
Virtual Business Office Associates for PWC
03.2024 - Current
Clinical Project Manager Intern
Humana Institute
09.2023 - 05.2024
Director of Operations
HealthRecon Connect
03.2022 - 07.2023
Project Manager
1230 Media
12.2018 - 12.2021
Lead Collections Specialist
Legacy Community Health
05.2018 - 12.2018
Medical Billing Manager
Coastal Pediatric Therapy Center
01.2017 - 12.2017
Practice Manager
Family Health Center
01.2014 - 09.2016
- PMP, Q1 2025
- Six Sigma Black Belt, Q1 2025
Bachelor of Arts - Public Health With Minor in Biology And Finance
University of Houston
Master of Public Health - Healthcare Management
UTHealth School of Public Health
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